- Validated 1100+ W-8 and W-9 series tax forms and allocation statements- Actioned 1800+ client queries related to documentation, tax withholding, US indicia and reporting- Processed 2000+ instances of entity name, location, and tax ID changes- Collaborated frequently with various teams outside of Tax Operations on interdepartmental projects

- Installed and maintained lab hardware, firmware, and software for 30+ undergraduate and graduate research labs- Recorded department inventory of 1500+ devices - Improved imaging process of Windows and Linux operating systems to increase time efficiency by 75%- Wrote software installation scripts to decrease time spent installing packages by up to 98%- Interviewed, hired, and trained 8 new employees- Documented 25+ information technology processes to distribute to and instruct future employees - Resolved network and server issues using Windows PowerShell and Linux and MacOS terminals - Well versed in SSH, Windows Remote Desktop, and virtual machines

- Conducted market research on backpack and accessory purchasing behavior in countries across Asia- Targeted market to increase sales and improve company’s supply chain to decrease costs

- Researched lighting equipment and contacted over 20 potential suppliers in China via Alibaba- Compiled contact information of over 100 potential clients - Provided articles for use in future blog posts to improve company’s social media presence

- Debugged head-up display symbology and vector graphics symbol classes for use in X-Plane 9, 10, and 11 flight simulators

- Conducted weekly meetings to encourage and assist housing residents- Planned and directed social activities for 100+ students- Mentored residents to adjust and transition from high school into college and adulthood

- Obtained a sales license and attended daily professional trainings- Sold 61 accounts for pest control services in the Baltimore area as a full-time door-to-door solicitor