Joseph Greer Email & Phone Number

Morton Grove, Illinois, United States

Chicago, Illinois, United States

Clarity Insights was acquired by Accenture in June of 2020. Position change was due to this aquisition.

Greater Chicago Area

Clarity Insights is the largest consulting company in the US that focuses exclusively on data strategy, engineering, science and visualization. We help our clients—Fortune 1000 companies across multiple industries—leverage data and analytics to find actionable insights that can help them seize new opportunities and solve their toughest business challenges.

110 N. Wacker Dr, Chicago, IL 60606

• Administered Large Enterprise Edition Salesforce CRM environment o Development o Troubleshooting o Promotions o Create and maintain Reports and Dashboards o End user support
• Lead on integration of custom and managed applications into Salesforce and company workflow
• Maintain and ensure full compliance of various software applications including middleware integrations with SARBOX/SOX requirements and regulations
• Administer middleware including Jitterbit and Harmony software integrations systems and convert legacy to cloud-based systems
• Promote, troubleshoot and update system configurations for AutoCad 8.3 and 8.42, and hoteling systems for a national chain of 120+ malls to maintain all aspect of the physical floor plans for all company properties
• Implement and operate archiving software to reduce database size and improve efficiency

Chicago

• Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
• Evaluate, test and integrate new software and upgrades to existing software from start to finish.
• Define packaging requirements and prepare applications for installation into the production environment using Firm standard tools and methodologies.
• Establish and maintain appropriate test and quality control environments and execute appropriate application test plans in conjunction with other technology teams.
• Resolve end user issues as escalated by the Service Desk, including working with software vendors’ technical support to resolve complex problems.
• Develop and maintain application documentation, including, but not limited to, Configuration Guides, Installation Instructions, Application Design Guides, Knowledge Base articles; provide consultation to the training.

Chicago, IL

Support multiple software applications; including electronic medical records, payroll, time records, subsidized housing and home health softwareResponsible for assisting and supporting end users at all levels of proficiency Work with multiple vendors to support, correct, implement and improve the software applicationsUpdate and installation of software.

Managed all company purchasing and warehousing of inventory itemsResponsible for maintenance and quality control of all productsIn charge of all outgoing merchandiseDelivered and installed specialized medical equipmentResponsible for computer systems and network maintenance, including hardware setup of Windows computers

Created and issued invoices for a multi million dollar company for more than 250 domestic customersManaged accounts receivable for more than 300 active accountsTracked inventory levels of over 3000 items from more than thirty outside suppliers, including Sunbeam, Invacare, Allimed, Sammons Preston, and AirsepResponsible for customer service order intake.

Oversaw hardware and software installation and setupManaged all help desk responsibilities Management of Powerterm Pro, invoicing and distribution softwareImplemented LAN workgroups