Clarity Insights was acquired by Accenture in June of 2020. Position change was due to this aquisition.

Clarity Insights is the largest consulting company in the US that focuses exclusively on data strategy, engineering, science and visualization. We help our clients—Fortune 1000 companies across multiple industries—leverage data and analytics to find actionable insights that can help them seize new opportunities and solve their toughest business challenges.

• Administered Large Enterprise Edition Salesforce CRM environment o Development o Troubleshooting o Promotions o Create and maintain Reports and Dashboards o End user support • Lead on integration of custom and managed applications into Salesforce and company workflow • Maintain and ensure full compliance of various software applications including middleware integrations with SARBOX/SOX requirements and regulations• Administer middleware including Jitterbit and Harmony software integrations systems and convert legacy to cloud-based systems • Promote, troubleshoot and update system configurations for AutoCad 8.3 and 8.42, and hoteling systems for a national chain of 120+ malls to maintain all aspect of the physical floor plans for all company properties• Implement and operate archiving software to reduce database size and improve efficiency• Convert local workstation and thick client applications to enterprise server and thin client applications • Support upgrade deployment of building management software using virtual controllers for HVAC, lights, security systems, etc. in multiple malls across the country• Deploy all Citrix and XenApp software for both Windows and MacOS systems • Setup, deploy and maintain Citrix environment facilitating offsite work capabilities, disaster recovery and cross systems access in both Windows and Mac platforms• Install, maintain, and upgrade all aspects of financial document automation software functional planning and implementation for check printing, purchase order generation and electronic storage • Create and implement disaster recovery system for accounts payable.• Create and update all application documentation, including configuration guides, installation instructions, step-by-step guides and knowledge base articles

Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans. • Evaluate, test and integrate new software and upgrades to existing software from start to finish. • Define packaging requirements and prepare applications for installation into the production 
environment using Firm standard tools and methodologies. • Establish and maintain appropriate test and quality control environments and execute appropriate application test plans in conjunction with other technology teams. • Resolve end user issues as escalated by the Service Desk, including working with software vendors’ technical support to resolve complex problems. • Develop and maintain application documentation, including, but not limited to, Configuration Guides, Installation Instructions, Application Design Guides, Knowledge Base articles; provide consultation to the training team on associated end-user documentation. • Maintain a high level of current awareness of new technologies and technology trends with assigned applications and areas of discipline.

Support multiple software applications; including electronic medical records, payroll, time records, subsidized housing and home health softwareResponsible for assisting and supporting end users at all levels of proficiency Work with multiple vendors to support, correct, implement and improve the software applicationsUpdate and installation of software applications Involved with basic reporting and data retrieval in SQL 2005 and 2008Use Visual Studio for report building and analysisCreate RFI documentation for purposes of solicitation of new software applications from vendorsTrain large and small groups of users in the operational use of softwareTest and implement new software and install updates to existing softwareSupport end users in remote, phone, and face to face communicationConversion of all applications from Word 2003 to Word 2007Created and Implemented a Change Management System to track and control systems updates, modifications and changes

Managed all company purchasing and warehousing of inventory itemsResponsible for maintenance and quality control of all productsIn charge of all outgoing merchandiseDelivered and installed specialized medical equipmentResponsible for computer systems and network maintenance, including hardware setup of Windows computers

Created and issued invoices for a multi million dollar company for more than 250 domestic customersManaged accounts receivable for more than 300 active accountsTracked inventory levels of over 3000 items from more than thirty outside suppliers, including Sunbeam, Invacare, Allimed, Sammons Preston, and AirsepResponsible for customer service order intake and fulfillmentInvestigated and resolved all inventory discrepancies resulting from faulty merchandise and receiving inconsistencies in warehouse.

Oversaw hardware and software installation and setupManaged all help desk responsibilities Management of Powerterm Pro, invoicing and distribution softwareImplemented LAN workgroups