Joseph Mak Email and Phone Number
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Joseph Mak personal email
Joseph is an Information Technology professional with 18 years solid working experience in IT management, project management, business system analysis, and user support with top corporations. He is an analytical person, a diligent worker, and yet an exemplary team player. He is hard working, proactive, and result-oriented. He delivered more than 10 projects successfully in his career history. He has proven records of reducing operation expenses and introducing new technologies and solutions to senior management with his passion for technology.Joseph's strengths allow him to understand different business needs in any industry, and to translate them into IT strategies and consultations for decision makers. As he believes people matter in every business, and technology is designed for assisting people, he is always willing to go the extra mile at work, and to take any extra roles to make a difference. This is the reason why he frequently meets with all levels of stakeholders and customers to find out their business needs and objectives. These attributes are well affirmed as elaborated in his former employers' recommendations and reference letters.
Translink
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Business Systems AnalystTranslink Jun 2013 - Present- Liaise with business owners to define business needs and requirements for system development- Support and troubleshoot business applications and service request- Perform technical maintenance such as software upgrades, patches, and change requests - Initiate and build business cases for application enhancement, or new implementation - Perform feasibility studies for new business requests or requirements- Analyze business workflows and processes- Analyze, develop… Show more - Liaise with business owners to define business needs and requirements for system development- Support and troubleshoot business applications and service request- Perform technical maintenance such as software upgrades, patches, and change requests - Initiate and build business cases for application enhancement, or new implementation - Perform feasibility studies for new business requests or requirements- Analyze business workflows and processes- Analyze, develop and document SQL Server Integration Services (SSIS) packages- Create MS and Oracle SQL reports to meet business needs and requirements Show less
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Regional Offices System ManagerMarriott International Apr 2011 - May 2012Hong Kong- Lead and Manage IT team to provide IT support, budgeting, strategic planning, and project management for regional offices in Asia Pacific.- Manage and evaluate IT helpdesk and hotlines activities- Regulate IT support procedures and policies for Asia Pacific.- Liaise with business owners and senior executives to build IT roadmaps in order to support business needs and development.- Manage external vendors and partners in daily operation, service agreements, and contract renewal… Show more - Lead and Manage IT team to provide IT support, budgeting, strategic planning, and project management for regional offices in Asia Pacific.- Manage and evaluate IT helpdesk and hotlines activities- Regulate IT support procedures and policies for Asia Pacific.- Liaise with business owners and senior executives to build IT roadmaps in order to support business needs and development.- Manage external vendors and partners in daily operation, service agreements, and contract renewal negotiation.- Administer preventive maintenance to all desktops/laptops.- Initiate business cases to senior management for enhancement, changes or funding for new implementation.- Perform hardware and software products research and feasibility studies in technological procurement process.- Manage infrastructure design and performance, such as server and network management. Show less -
Business System AnalystHong Kong Disneyland Apr 2006 - Apr 2011Hong Kong- Project manage to deliver products and systems to end users through entire development cycle.- Manage project teams, corporate partners, and vendors to meet end users requirements and expectations.- Provide business cases and feasibility studies to executive steering committee and stakeholders for project initiation and funding.- Define business objectives with stakeholders on IT roadmap.- Prepare user acceptance test plans and test cases.- Analyze business process for… Show more - Project manage to deliver products and systems to end users through entire development cycle.- Manage project teams, corporate partners, and vendors to meet end users requirements and expectations.- Provide business cases and feasibility studies to executive steering committee and stakeholders for project initiation and funding.- Define business objectives with stakeholders on IT roadmap.- Prepare user acceptance test plans and test cases.- Analyze business process for improvement and development.- Lead application team to provide application systems design, application management, and business process flow re-engineering for a user base size 2000+.- Design systems integration work flows and solutions.- As subject matter expert to facilitate and organize training and knowledge transfer sessions for business users and related IT team members. - Key member in HKDL Disneyland New Technology Group to bring in new technology ideas to management. Show less -
End User Support Associate AnalystHong Kong Disneyland Apr 2005 - Apr 2006Hong Kong- Disney Grand Opening IT team lead to deliver hardware and software setup and support for event VIP and Media Center- Technical support services for office and resort users- Provide user training - Administrate and support Microsoft System Management Server (SMS) and Microsoft Windows Server Update Service (WSUS)
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Client Service Representative SupervisorBrigham Young University Hawaii Apr 2002 - Apr 2005Usa, Hawaii- Provide technical support to 2000+ users and 1500+ computers in campus housing areas
Joseph Mak Skills
Joseph Mak Education Details
Frequently Asked Questions about Joseph Mak
What company does Joseph Mak work for?
Joseph Mak works for Translink
What is Joseph Mak's role at the current company?
Joseph Mak's current role is Business Systems Analyst at TransLink.
What is Joseph Mak's email address?
Joseph Mak's email address is jo****@****link.ca
What schools did Joseph Mak attend?
Joseph Mak attended Brigham Young University - Hawaii.
What are some of Joseph Mak's interests?
Joseph Mak has interest in New Technology, Basketball, Thai Boxing, Fitness, Body Building, Swimming, Graphic Design, Movies.
What skills is Joseph Mak known for?
Joseph Mak has skills like It Management, Project Management, Team Leadership, Team Building, Systems Analysis, Budgets, Strategic Planning, Business Process Management, Business Process Development, Business Process Re Engineering, Business Process Improvement, Troubleshooting.
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Joseph Mak
Experienced Leader In Operations, Technology, Product Management And Marketing. Expert In Scaling Growth, Restructuring Teams And Automation. I Like Getting Into The Weeds And Making Things Happen.Calgary, Ab2gmail.com, veer.com3 +140345XXXXX
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