Joseph Spiteri Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

APMG accredited CGEIT and CISA certifications trainer, at every online study group session facilitated by the ISACA Melbourne Chapter.

Melbourne, Victoria, Australia

Thank you for the extended privilege to be re-elected as Board Member of the ISACA Melbourne Chapter, a not for profile registered organisation attending to the professional competency requirements of appx 1200 Melbourne based members interested in Audit, Assurance, Risk, Cyber Security and Technology Governance.My new portfolio comprises Certification, promoting and assisting local certification seekers secure the impressive range of ISACA Certifications - CISA, CRISK, CISM, CGEIT, CSX.Achievements:- 3 annual Certifications Study Sessions over 7 week blocks, covering CISA, CRISC and CISM certifications.- Extended the cohort of trainers in the ISACA Melbourne Chapter from 4 to 7.- On the onset of the COVID pandemic, transformed Chapter products to Digital experiences, from on-premise in person to online/virtual, allowing experience continuity to benefit the chapter members.

Melbourne, Australia

Privileged to be elected as Board Member of the accredited Melbourne, Victoria, affiliated chapter by ISACA. ISACA Melbourne Chapter is a not for profile registered organisation attending to the professional competency requirements of appx 1000 Members interested in Audit, Assurance, Risk, Cyber Security and Technology Governance.My portfolio comprises Professional Development (PD), with the following responsibilities:- Production of a 2nd Tuesday of every monthly PD Session comprising a topic/speaker and networking.- Production of Auxiliary PD 1/2 day sessions/panels on topics of interest.- Engage members in regards to their Continual Professional Development.Achievements:- Consistent schedule fulfilment with an average 70 bookings and 80%+ turn-up to monthly sessions.- Two annual auxiliary sessions of 1/2 day each.- Uplift of Monthly PD Session from 1 to 1.5 hrs CPE.- Introduction of 3 point Personal Development Plan for professional networking.

Melbourne, Australia

Foxtel is an Australian pay media company, operating direct broadcast satellite television, and IPTV catch-up services.Key Responsibilities:- Maintain a process baseline aligned to best practice and ITGC/PCI-DSS/NIST frameworks.- Track process ITSM Process performance and/or compliance deviations.- Problem solve and pilot projects in CSI and organizational ITSM capability change.- Mentor peer Process Coordinators in; CMDB, Incident (decentralized), Problem, Change and Request Fulfilment processes.- Service Now (Service Hub) Product Management - Road-mapping, Demand Moderation, drive Fulfilment teams using SCRUM approach. - Chair the Service Hub Governance Board, facilitating Foxtel wide stakeholders and delivery / product managers with road-map developments and ITSM practices performance. - Represent Foxtel Group in terms of bonding/integration between own Service Hub and external/remote Service Now Instances; Parent Company and key Partner.Achievements at Foxtel:- Technology Risk Management Practice start-up to ISO/IEC 31000 (2016 - 2017)Start-up green field process for Technology Risk Management, all projects & services under the CIO.- ITSM Toolset Consolidation (2018 - 2021)Architect efficient practices for Incident, Problem, Request, Change and Configuration Management by consolidating 4 different Service Now Production Instances.- Ignio based Automated Fulfilment for a range of Service Now SCTASKS (2021 - 2023)Delivery lead of a range of use case, managing multiple squads, resolving backlog roadblocks.- Service Now Demand Fulfilment Modernization (2022 - 2023)Influence peer process coordinators to Badge-Up with Service Now Certifications; Data Visualizations and Analytics, Flow Designer, Form Builder with a view to shift away from scripting to low/no code fulfilment and hence shorten demand delivery lead times.

Melbourne, Australia

Service Management Consultancy firm delivering ITSM, SIAM, and IT Governance outcomes, home to Service Improvement Manager (TM).Key Accountabilities:- Engage firm's clients to assure Solisma is invited back for more consulting work- Adapt mainstream methodologies to enrich the IP stored in Service Improvement Manager (SIM)- Act as hybrid Relationship/Project Manager, attending to matters arising for the sponsoring client and junior consultants on projects.Projects:- Completed 12 different (Organisations) ITSM Maturity/Capability Assessments using a structured assessments engine based on ITIL V3, SIAM, ISO/IEC 20000, COBIT 5, ISO/IEC 15504 and CMMI.- Developed 12 different (Organisations) Service Management Uplift Plans comprising, ITSM Process Improvement Roadmaps, Governance System and High Level Organisational Re-Design.- Developed be-spoke assessment methodology to assess how well an ITSM Tool is customised/configured to express documented ITSM Processes.

Melbourne, Australia

Projects:- Trusted advisor to a start-up in cloud based competency profiling and performance management, working with Executives on adopting and adapting competency frameworks to maximise the product strategy.- Developed a lite ITSM Process Framework for a residential and community care for older people service provider, comprising an IT Unit of 7 specialists and some ITSM System fine tuning.- Assisted as an IT Manager on call for an aged-care residential home, reviewing and recommending optimisations to technologies in use and contracts.

Melbourne, Australia

IT Management Consultancy firm in IT Governance and Operating Model/Organisational DesignsKey accountabilities:- Customisation of ITIL v3, ISO/IEC 20000, COBIT 5 and SFIA 5 Best Practise into IP for the firm.- Development of IT Governance and Skills Management related proposals and solution work packages.- Marketing support developing blog, whitepaper and seminar/training materials.- Business Development activities comprising ITO responses.Projects:- IT Governance SME contributing to the development of a $1M proposal to transform the operating model (Field Services based) and structure of a business, securing $5M in benefits over 9 months.- SFIA based assignments comprising Resource Management uplifts in IT Functions; Resource Pool Skills Inventories, Organisation Change Management and Operating Model Reviews.

Melbourne, Australia

IT Management Consultancy firm in GRC, Service Optimisation and Sourcing Strategies.Key accountabilities:- Identify opportunities and build/maintain Melbourne based client relationships.- Develop work streams, new offerings and proposals.- Provide Subject Matter Expertise, capability development (process and controls automation), project management, senior stakeholder management and delivery assurance for engagements comprising ITIL, COBIT and ISO/IEC 20000 themes.Projects:- Incident Management Practice Advisor ... ITSM SME, commissioned to consolidate and advance Practice (80 staff) by introducing Best Practices in Incident Management.- ITSM Improvement Manager ... SME, commissioned to improve Operations in IT Business Unit (40 staff) by introducing Best Practices in Incident and Problem Management processes.- ITSM SME ... Whole of IT Organisational review (150 staff), embedding a process and service improvement roadmap to support ISO/IEC 9001 Certification. This involved coaching Process Managers in accumulating evidence to secure certification.

Melbourne, Australia

IT Management Consultancy firm: Organisational Transformation, Service Excellence & Supply Chain OptimisationSpecialties:- Service Improvement Architect engaging clients at project start-ups, conducting assessments (Services, Processes & Organisation) and spotting opportunities, define benefits, and expand consulting engagements.- Service Catalogues Design and Framework Development with alignment to; Value Chains, Process Framework, Security Policies, Sourcing Model, Engagement Model and Competencies Framework.- Service Delivery Management in new engagements, establishing processes and coaching Line Managers and Stakeholders in Risk Management and Transition planning.Projects:- IT Change Manager ... Instated and operated a Works Management Framework comprising Demand and Change Management. Principal advisor to the CIO (120 staff) on Service Improvement Strategy and Organisational Change towards a Shared Service oriented Engagement Model.- Service Centric Culture Advocate ... Commissioned to establish a Business & Technical Services Catalogue, Actionable Service Requests Catalogue and Catalogue/Fulfilment Processes as part of a wider program of works to renew the Operating Model (Process Framework & Organisation Structure - 250 staff).- Service Catalogue Designer ... Definition of a Technical Services Catalogue (1200 Applications + Infrastructure Systems) in support of a Sourcing Strategy.- Service Catalogue Designer ... Commissioned to map 1700 Applications into organized Business Services. Also developed a concept of capturing service requirements, communicating Service Levels and drive agreements for a Shared Service Operating approach.- ITSM Improvement Manager ... Commissioned to support an Organisational Change Program in the IT business unit (70 staff) by introducing Incident, Problem and Change Management, design a new Organization Structure and further develop a Services Framework, including Service Catalogue/Fulfilment Process.

Melbourne, Australia

ITSM Integrator: Best Practice, Tool and People Training- ITSM Specialist sourcing various ITIL Process Improvement engagements across Australia and Singapore/Hong Kong.- ITIL courses development in v2, v3 and ISO/IEC 20000.- Delivery of ITIL v2 & v3 Certification Courses from the Foundation to the Expert/Manager Level. Consistent outstanding satisfaction rating and 98% pass rating.

Re-alignment of existing Helpdesk to ITIL based Service Desk and Incident Management Best Practice.Consolidation of the Desktop to one Operating Environment.

Managed implementation of an IT Service Management Policy Programme within the Maltese Government, spanning 14 CIOs across the Public Service.Managed implementation of SOE for Desktops and Laptops, across all Government.Managed the implementation of a Government wide Policy on Automation of Enterprise Management.Advocated and piloted projects addressing Thin Client Concepts, Open Source and Automation of Enterprise Management.

Project managed the piloting of Systems and Network Management Systems.Team Leader of a Service Desk, responsible for Service Levels and Problem Management.Groupware Service Design for 15000 users + consolidation of Email servers.

Design and administration of Email Service for 3000 users.Operations Officer in Customer Sites, responsible for Data Center and User Operations.