Joseph Turner Email & Phone Number

Oxford, Al, Us

Talladega, Alabama

- Reduced runtime of automated student AD & email account creation script 30% by rewriting an old VB script in PowerShell.- Automated the manual employee AD & email account process by writing Python scripts to pull information from Goole Sheets via API and feed to PowerShell for account creation.- Automated Chromebook device management by writing Python scripts to pull device and assignment information from inventory management system via API, then organize devices in Google Admin Console via Google API.- Eliminated $17,000 cost of monitoring software by migrating Solarwinds monitoring to open source LibreNMS monitoring software.- Migrated 13 physical on-site servers running as domain controllers, DHCP, and DNS to 4 virtual servers hosted at our data center. Additionally, I added fail over capabilities to the DHCP servers.- Reduced cost by migrating on premise software to cloud-based where applicable. Additionally, reduced licensing costs by migrating some Windows work loads to Linux servers.- Designed, configured, and installed Meraki network for new K-12 school campus.- Manage virtual data center hosted on VMWare ESXi using VMWare vSphere and PowerCLI.- Coordinate internal wiring projects and major upgrade projects with outside vendors. Including quoting, allocating funds, and managing project through completion.- Provide user training related to cybersecurity, including subjects like phishing, malware, and ransomware.- Migrated on premises Spiceworks ticketing software to cloud based Freshservice ITIL suite.

Anniston, Alabama Area

- Served as escalation point for site IT issues ensuring tickets were routed to the appropriate internal team or external vendor.- Used ITIL best practices to coordinate multiple site changes with internal teams and external vendors.- Developed, maintained, and exercised site’s IT disaster recovery plan.- Successfully executed and coordinated disaster recovery after a roof collapse that flooded building with 2 feet of water. Using the plan we were able to have full IT capabilities to modular buildings brought on site within 3 weeks of initial incident allowing business processes to resume.- Regularly performed equipment audits to reduce cost through IT waste remediation.- Worked with on site tier 2 technician to ensure hardware repairs and refreshes were completed within SLA to ensure little to no down time for end users.- Assisted Honeywell with implementing IT initiatives worldwide through beta testing.

- Provided tier 1 and tier 2 device support for 1200+ users at 3 of 17 sites; including PC’s, Mac’s, Chromebooks, iPads, and Android Tablets.- Assisted network administrator in managing Active Directory of 10,000+ users; including writing PowerShell scripts to automate manual tasks, password resets, new user entry, and organization of domain users and computers.- Debugged VB script that was used to create Active Directory user accounts.- Troubleshooted and diagnosed networking issues including LAN, WAN, and Wireless LAN.- Assisted in implementation and maintenance of mobile device management software for iPads, Macs, Chromebooks, and Android Tablets.- Evaluated and rolled out new device monitoring software (Impero Education Solutions) for computer labs across 13 sites.

- Performed daily office tasks such as managing required documentation, reporting finances, and coordinating third party reimbursements as well as accounts receivable and payable - Oversaw all technology needs for the pharmacy including third party claim submission, network coordination, graphic/ad production, maintaining Linux server, desktop, and points-of-sale

Bachelor'S Degree, Computer Science

Undecided, Computer Science