• A team player with the insight, flair and attitude to apply knowledge and experience correctly• A proven quantity in the delivery of the Service Management positions to some of Vodafone’s top 17 Strategic customers • Collaborative working with Core Operational teams to identify and implement Continuous Service Improvement and Increase Value • Experience senior level customer engagement and stakeholder management underpinning the delivery of service management propositions • In-depth understanding of the financial services sector including PCI compliance, PRA regulation especially across multi-channel managed solutions• Pragmatic approach to achieving the highest possible levels of Quality in Service Delivery, to maximise customer satisfaction whilst understanding the cost to serve• Strong commitment to personal learning, strives to achieve the best possible levels of competence through continual personal development