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Joseph Thomas Email & Phone Number
Cast Member (Customer Service)
at
Cineplex
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Cast Member (Customer Service)
Location
Waterloo, Ontario, Canada
Company size
Who is Joseph Thomas? Overview
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Quick answer
Joseph Thomas is listed as Cast Member (Customer Service) at Cineplex, a company with 3 employees, based in Waterloo, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Joseph Thomas.
Joseph Thomas previously worked as Technical Engineer at Finastra and Data Analyst at Binary Fountain™. Joseph Thomas holds Postgraduate Degree, Reporting System And Database Development from Conestoga College.
Company email context
Email format at Cineplex
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Cineplex
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Profile bio
About Joseph Thomas
As an experienced Customer Support and Technical Specialist with over 7 years of expertise, I have worked with technologies like Salesforce, MS Office, Azure, MS Dynamics, and tools like Jira. My background includes troubleshooting software issues, resolving customer inquiries, and driving process improvements across multiple teams. I am passionate about delivering excellent customer service and leveraging technology to enhance user experience and efficiency.Throughout my career, I have improved system usability and boosted operational efficiency by up to 70%. I’ve led cross-functional collaborations, enhanced customer satisfaction, and trained teams in best practices. I aim to further my skills in technical support and automation, focusing on data-driven solutions and process optimization.I am currently seeking opportunities to apply my customer-centric mindset and technical problem-solving skills to a dynamic team. I'm particularly interested in roles that emphasize process innovation, customer support excellence, and collaborative teamwork. Let’s connect and explore how I can contribute to your organization!
Current workplace
Joseph Thomas's current company
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Cineplex
4 roles
Joseph Thomas work experience
A career timeline built from the work history available for this profile.
Cast Member (Customer Service)
CurrentDelivered exceptional guest service, achieving a 95% guest satisfaction rating through efficient service in concessions, floor operations, and box office duties.Increased concession sales by 30% through effective upselling techniques and promotional strategies during high-traffic events.Collaborated with a diverse team of 15+ members to streamline.
Sep 2023 - Present
Technical Engineer
- Acted as primary point of contact for all technical inquiries, increasing first-call resolution from 15% to 40% by providing efficient and accurate troubleshooting for hardware and software issues.
- Provided on-phone and online support, facilitating practical usage of applications and improving usability by 70%.
- Collaborated with cross-functional teams to implement process improvements, enhancing overall support process efficiency by 60%.
- Delivered exceptional customer service through effective communication, active listening, and empathy, maintaining a 99% customer satisfaction score.
- Led and trained a team of 10 associates, enhancing software best practices implementation and improving rollout efficiency by 20%
Feb 2018 - Apr 2023
Data Analyst
- Resolved over 200+ customer support tickets per month, ensuring a 95% satisfaction rate through detailed documentation and troubleshooting.
- Audited and monitored automated reports for 30+ clients, delivering accurate insights and maintaining a zero-error rate over a 12-month period.
- Led and coordinated 5-10 projects simultaneously, meeting 100% of deadlines and driving consistent project success.
- Documented and streamlined 10+ software enhancements and identified 5+ critical defects, driving a 20% increase in dashboard functionality and improving user experience
Mar 2016 - Feb 2018
Team & coworkers
Colleagues at Cineplex
Other employees you can reach at cineplex.com. View company contacts for 3 employees →
JE
Jim E
Colleague at CineplexAjax, Ontario, Canada, Canada
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TS
Thakur Singh
Colleague at CineplexEdmonton, Alberta, Canada, Canada
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GG
Gabriella Ghieuw
Colleague at CineplexGreater Vancouver Metropolitan Area, Canada
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JB
Juhi Babu
Colleague at CineplexBarrie, Ontario, Canada, Canada
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JL
Jim Lu
Colleague at CineplexMississauga, Ontario, Canada, Canada
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DD
Deanna Dunham
Colleague at CineplexHalifax, Nova Scotia, Canada, Canada
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SA
Sabrina Acquaviva
Colleague at CineplexMarkham, Ontario, Canada, Canada
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KD
Kaye Daduya
Colleague at CineplexWinnipeg, Manitoba, Canada, Canada
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FW
Felicity Whitham
Colleague at CineplexCalgary, Alberta, Canada, Canada
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KM
Kimberly Mccormack
Colleague at CineplexToronto, Ontario, Canada, Canada
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Jim E
Colleague at CineplexAjax, Ontario, Canada, Canada
View →
TS
Thakur Singh
Colleague at CineplexEdmonton, Alberta, Canada, Canada
View →
GG
Gabriella Ghieuw
Colleague at CineplexGreater Vancouver Metropolitan Area, Canada
View →
JB
Juhi Babu
Colleague at CineplexBarrie, Ontario, Canada, Canada
View →
JL
Jim Lu
Colleague at CineplexMississauga, Ontario, Canada, Canada
View →
DD
Deanna Dunham
Colleague at CineplexHalifax, Nova Scotia, Canada, Canada
View →
SA
Sabrina Acquaviva
Colleague at CineplexMarkham, Ontario, Canada, Canada
View →
KD
Kaye Daduya
Colleague at CineplexWinnipeg, Manitoba, Canada, Canada
View →
FW
Felicity Whitham
Colleague at CineplexCalgary, Alberta, Canada, Canada
View →
KM
Kimberly Mccormack
Colleague at CineplexToronto, Ontario, Canada, Canada
View →
4 education records
Joseph Thomas education
Postgraduate Degree, Reporting System And Database Development
Engineer’S Degree, Electrical, Electronics And Communications Engineering, A
Jyothi Engineering College ,Thrissur
Biology/Biological Sciences, General, A
G.H.S.S
High School, Science(Physics,Chemistry,Biology) & Mathematics, A
Lourde Matha High School
FAQ
Frequently asked questions about Joseph Thomas
Quick answers generated from the profile data available on this page.
What company does Joseph Thomas work for?
Joseph Thomas works for Cineplex.
What is Joseph Thomas's role at Cineplex?
Joseph Thomas is listed as Cast Member (Customer Service) at Cineplex.
Where is Joseph Thomas based?
Joseph Thomas is based in Waterloo, Ontario, Canada while working with Cineplex.
What companies has Joseph Thomas worked for?
Joseph Thomas has worked for Cineplex, Finastra, and Binary Fountain™.
Who are Joseph Thomas's colleagues at Cineplex?
Joseph Thomas's colleagues at Cineplex include Jim E, Thakur Singh, Gabriella Ghieuw, Juhi Babu, and Jim Lu.
How can I contact Joseph Thomas?
You can use AeroLeads to view verified contact signals for Joseph Thomas at Cineplex, including work email, phone, and LinkedIn data when available.
What schools did Joseph Thomas attend?
Joseph Thomas holds Postgraduate Degree, Reporting System And Database Development from Conestoga College.
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