• Manage customer accounts to ensure completion of order and customer satisfaction• Use Adobe, Microsoft Office, Photoshop, Excel, Word and other printing applications • Support and help manage Erickson Print and Copy Center • Organize and Plan MSU College of Education building spaces for meetings and special uses

• Conducted and coordinated burndown of non-conforming inventory by $3,300,000 achieving 60% reduction over targeted 50% • Implemented and developed process improvements to non-conforming inventory process further reducing inventory levels and driving down the bottom line improving profitability • External and internal collaboration while conducting various meetings and communication with suppliers helping manage MRB log for Supplier Quality Engineer on extended leave• Participated in supplier visits for ISO9001 / AS9100 / AS13100 / SABRe 4 gap closure plans • Created product safety questionnaire on Ivalua allowing for better visibility to supplier compliance on product safety agreements and more accurate data for individual defense purchasing teams • Worked across various teams: Defense Purchasing, Quality, Manufacturing & Ops, Warehouse & Inventory Management, SAP ERP Superusers• SAP ERP CSI work to locate ghost parts in Rolls-Royce inventory systems, tracking and gaining knowledge of deliveries, movement types, return material authorizations, rework purchase orders, action logs, good receipts, and material documents

• Attention to detail and clear communication to ensure customer satisfaction for over 200+ deliveries • Top Dasher status with top customer ratings in the following categories; communication, following delivery instructions, order handling, and friendliness• Planned and implemented routes and assignments to best maximize income potential

• Developed procedure to ensure efficient and effective flow of customers and carts for use and restaging for next customer use• Supervised, trained, and developed 8 employees