Senior Client Partner
Current
Sep 2024 - Present
AeroLeads people directory · profile
Joe Viola Email & Phone Number
Sr. Client Partner @ Haptiq
at
Haptiq
1 work email found
@rewardsnetwork.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Joe Viola? Overview
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Quick answer
Joe Viola is listed as Sr. Client Partner @ Haptiq at Haptiq, based in New York, United States. AeroLeads shows a work email signal at rewardsnetwork.com and a matched LinkedIn profile for Joe Viola.
Joe Viola previously worked as Senior Client Partner at Haptiq and Senior Customer Success Manager at Contractbook. Joe Viola holds Bachelor Of Arts - Ba, Communication And Media Studies from Florida State University.
Company email context
Email format at Haptiq
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{first}{last}@rewardsnetwork.com
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AeroLeads found 1 current-domain work email signal for Joe Viola. Compare company email patterns before reaching out.
Profile bio
About Joe Viola
Joe Viola is a Sr. Client Partner @ Haptiq at Haptiq. He possess expertise in leadership, event planning, teamwork, management, microsoft word and 11 more skills.
Listed skills include Leadership, Event Planning, Teamwork, Management, and 12 others.
Current workplace
Joe Viola's current company
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8 roles
Joe Viola work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
• Worked as sole North America based Customer Success Manager• Improved overall churn risk by over 35% • Increased amount of new customers reaching first value milestones within first 60 days by 50%• Worked closely with Revenue Operations Team to develop new playbooks, initiatives and best tooling practices• Collaborated cross-functionally to align customer needs with product development and marketing efforts• Led new client onboardings - facilitated customized implementation projects in conjunction with Implementation Team• Led external customer team trainings and enablement for platform use, best practices, and customized workflow setups• Assisted Account Executives in technical scoping and demos for new clients, boosting conversion rates• Conducted regular client reviews and enablement sessions, increasing adoption, renewal rates, and expansion opportunities
Sep 2023 - Aug 2024
Customer Success Manager
• Scaled CS - Oversaw 300+ accounts, driving $1.7M ARR• Aided in playbook creation, enhancing team efficiency and scalability• Led remote cross-functional collaboration as sole U.S.-based Customer Success Manager• Proactively identified upsell opportunities and guided successful renewals through continued enablement• Orchestrated new account implementations, ensuring successful adoption and quick time to first value• Gathered and relayed customer feedback to align product roadmap• Assisted in comprehensive onboarding and training for new team members (CS, Sales and Support)
Oct 2022 - Sep 2023
Strategic Account Manager
• Managed 200+ SMB hospitality accounts in NYC, Hudson Valley, and Long Island• Conducted client meetings, upsold services, and led full sales cycles exceeding team goals• Provided training on marketing, customer health/metrics, and market updates to Account Executive team• Worked cross-functionally with Marketing, Sales and Success teams for seamless onboarding and customer experience
Feb 2022 - Oct 2022
Account Manager
Feb 2021 - Feb 2022
General Manager
Gebhard'S Nyc
May 2018 - Dec 2020
Foh Manager
Township
Dec 2016 - May 2018
General Manager
Jun 2015 - Jun 2016
2 education records
Joe Viola education
Bachelor Of Arts - Ba, Communication And Media Studies
Associate Of Arts - Aa
FAQ
Frequently asked questions about Joe Viola
Quick answers generated from the profile data available on this page.
What company does Joe Viola work for?
Joe Viola works for Haptiq.
What is Joe Viola's role at Haptiq?
Joe Viola is listed as Sr. Client Partner @ Haptiq at Haptiq.
What is Joe Viola's email address?
AeroLeads has found 1 work email signal at @rewardsnetwork.com for Joe Viola at Haptiq.
Where is Joe Viola based?
Joe Viola is based in New York, United States while working with Haptiq.
What companies has Joe Viola worked for?
Joe Viola has worked for Haptiq, Contractbook, Cheqroom, Rewards Network, and Ncr Corporation.
How can I contact Joe Viola?
You can use AeroLeads to view verified contact signals for Joe Viola at Haptiq, including work email, phone, and LinkedIn data when available.
What schools did Joe Viola attend?
Joe Viola holds Bachelor Of Arts - Ba, Communication And Media Studies from Florida State University.
What skills is Joe Viola known for?
Joe Viola is listed with skills including Leadership, Event Planning, Teamwork, Management, Microsoft Word, Facebook, Scheduling, and Customer Focused Service.
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