Joseph Chang Email & Phone Number

Vancouver, Canada Area

Reading, United Kingdom

• Lead UX designer for SaaS Web & Email security product line.• Designed industry-leading reporting and analytics solution from initial conception to final delivery.• Conducted full range of design activities including use case and workflow analysis, low and high fidelity prototypes, design reviews, defined user stories and acceptance criteria.• Planned and conducted iterative user testing, qualitative and quantitative data analysis, presented results to stakeholders, customer site visits, contextual and remote interviews.• Partnered with design agency to define new visual style for entire Cloud product line.• Intra-company transfer to the UK (2011-2016) to integrate with engineering teams in EMEA.• Provided mentorship and training to junior UX staff.• Established UX processes and deliverables within a development team that had minimal prior exposure.• Assisted with organizational transition to Agile development process and adapted UX processes to function in Agile environment.

San Diego, California

• Lead UX designer for enterprise network security appliance line.• Extensive remote and in-person collaboration with engineering teams in China.• Facilitated requirements gathering and assisted engineering leadership to define and prioritize requirements.• Created use case diagrams to identify optimal user workflow for critical tasks.• Produced low and high-fidelity interactive prototypes and detailed design specifications for user interface designs.• Planned and moderated usability testing, analyzed and aggregated data, compiled summary reports.• Conducted customer site visits, contextual interviews, assist with customer surveys.

Greater San Diego Area

• Human Factors lead for various medium and compact sized Photosmart printer projects.• Designed user interface components; created storyboards, flow diagrams, wireframes; maintained experience specification documents.• Planned and moderated usability tests, identified problematic areas and proposed solutions to address usability concerns.• Performed expert evaluation of prototype printers and software.• Crafted personas based on ethnographic research, extracted behavioral trends to identify customer needs and mental models.

Greater San Diego Area

• Provided user-centered design guidance for development of website analysis tool and assisted with prototyping.• Managed accounts by producing monthly reports and maintaining professional relationship with SEO clients.• Utilized software analysis tools to research and formulate strategy for achieving client goals.• Applied SEO strategy on client websites to achieve desired search engine rankings.

Master Of Science (Msc), Human Centered Systems, Distinction

B.S., Cognitive Science - Human Computer Interaction

Activities and Societies: Asian American Christian Fellowship