Joe Hines Email & Phone Number

Baton Rouge, LA, United States

• Project Management and Quality AssuranceClient: Cancer Services of Greater Baton Rouge
• Successfully managed the creation, launch and improvement of a new Client Management System known as Cobalt for client.
• Facilitated requirements gathering and proposal writing for project.
• End to end manual Quality Assurance testing as the sole QA asset for majority of the project’s existence.
• DevOps database management including backlog grooming and Wishlist creation.
• Worked closely with the software development team in all aspects of the lifecycle of the project with the goal of preventing possible bugs and the need to change code further down the line. Independent Verification and.

Baton Rouge, Louisiana Area

• Responsible for all manual QA testing of the company’s Electronic Healthcare Record software.
• Wrote test plans, organized test cases and documented test results.
• Entered and processed change requests for enhancements and bug fixes in bug tracking database.
• Worked closely with Project Leaders to create testing strategies and procedures.
• Assisted in the electronic health record Federal Certification process.

Mandeville, Louisiana

• Part of a small QA team that provided both manual and automated testing.
• Developed test plans based upon requirements and data.
• Documented testing processes and procedures.
• Managed and escalated defects, risks, and problems.
• Mentored less experienced QA staff.
• Wrote, reviewed, and maintained test cases.

New Orleans, Louisiana

• Planned and executed manual testing of the NFC’s conversion of HR software.
• Tested the Federal Government’s PeopleSoft system known as EmpowHR.
• Developed test plans based upon requirements and data.
• Wrote, reviewed, and maintained test cases.
• Administered the Bug Tracker database.
• Managed a small team of contractors which included two software developers and two testers.

Baton Rouge, Louisiana Area

• Successfully managed multiple teams that delivered 12 SKUs with over 100 employees
• Daily communication with multiple global external partners on titles such as Origin, Need For Speed and UFC.
• Defined expectations for projects and monitored results to ensure success.

North American Test Center, LSU Campus, Baton Rouge, LA

• Responsible for managing multiple projects.
• Successfully planned and created the North American Test Center for EA on the campus of LSU.
• Recruited and trained manual software testers and test leads.
• Delivered regular updates, through reports and presentations to Senior Management.
• Created test processes to ensure full coverage of automated and manual testing.

Greater Chicago Area

• Created physical media for several team members throughout the day.
• Ran quick Smoke Tests throughout the day as new builds were created.
• Communicated issues and risks discovered during Smoke Tests.
• Assisted SE’s and Producers by testing code changes before they were checked in.
• Provided feedback on tuning as needed

Orlando, Florida Area

• Found and reported software defects.
• Completed manual testing of test cases.
• Audited the bug tracking database to review the quality of the issues entered.
• Subject matter expert for all NASCAR projects tested at EA Tiburon during my tenure.

• Provided Windows and Mac phone support for various versions of the AOL Dial up software
• Delivered extremely high levels of customer service to new and existing AOL customers.
• Had the highest customer service survey results of 1999, in the department of 400+ techs
• Communicated instructions to clients with a wide range of computer experience in a ways that were easy to follow and understand
• Acted as tier two support and handled requests for a manager on my team of 25 individuals

Business Project Management Certificate Program, Continuing Education

Activities and Societies: Essentials of Project Management Estimating and Cost/Benefit Analysis

Education record