Joseph Wurman Email & Phone Number

Philadelphia, Pa

• Manage various direct mail projects from receipt of deliverables through mail. Build relationships with clients to ensure clear understanding of project requirements, leading to successful and accurate production of campaigns.• Collaborate with client to understand Data Processing requirements. Create processing instructions for CASS/NCOA, merge/purge, de-dupe, presort parameters, etc. based on client needs. • Work with clients to determine optimal mail method (Drop Ship vs. Commingle) based on cost and timing parameters. Maintain postage requests and reconciliations as needed.• Assist with training of new employees and knowledge sharing of USPS regulations.• Stay current on compliance of PII and HIPAA as it relates to client data and projects.

Clifton, Nj

• Manage large variable data program with complex fulfillment requirements• Liaison between suppliers and internal stakeholders to ensure quality and on-time delivery of projects• Built relationships and communication channels with clients and vendors• Collaborate with IT to develop workflow solutions• Participate in daily production / schedule update meetings to assist in problem solving efforts and setting priorities• Identify and present potential solutions for increasing productivity and efficiency of processes

Chalfont, Pa

• Led, mentored, and directed a team of 17 Account Managers and Postal Account Strategists responsible for $100MM in annual sales on project planning efforts• Implemented process improvements to enhance two-way communications, contain cost and waste control, improve customer-service, and streamline budgeting and P&L reporting• Managed team members who were committed to a culture of responsiveness to internal and external stakeholders• Consistently recognized by customers for hard work and dedication in supporting their brands by directing work efficiently, demand planning, problem-solving, new account on-boarding process, and technical expertise• Trained team members and championed implementation of enterprise systems, and collaborated with IT for testing of updates• Coordinated activities as a cross functional team leader to Sales, Account Management, Finance, Production, and Distribution teams

Chalfont, Pa

• Provided direct customer contact as an account and project manager across many verticals - retail, non-profit, healthcare, financial, insurance, automotive, sweepstakes, and government • Assigned as an Account Operations Manager to lead team focused on streamlining processes for large account which led to improvements in communication and meeting deliverable key deliverable schedules• Balanced technology, production, postal and logistics capabilities with a customer-centric approach• Maintained industry knowledge for updated technologies and processes for litho print, digital print, in-line finishing, lettershop, data processing, inkjet technologies, postal optimization, mailing, and postal regulations and specifications

Chalfont, Pa

• Schedule projects having knowledge of all equipment capabilities and processes throughout facility• Collaborated with pressroom technical staff for optimal efficiencies for best fit of job to equipment• Interacted with Sales and Management to resolve Schedule conflicts• Trained staff on continually changing equipment capabilities• Collaborated with management with forecasting of future business

Chalfont, Pa

• Relocated to Chalfont as member of new facility startup team• Trained new employees and developed and documented department procedures for startup of new facility • Directly managed large accounts and developed account specific procedures to support customer satisfaction and process efficiency• Collaborated with facility leaders on development of interdepartmental procedures