Joseph Wurman Email & Phone Number

Philadelphia, PA

• Manage various direct mail projects from receipt of deliverables through mail. Build relationships with clients to ensure clear understanding of project requirements, leading to successful and accurate production of.
• Collaborate with client to understand Data Processing requirements. Create processing instructions for CASS/NCOA, merge/purge, de-dupe, presort parameters, etc. based on client needs.
• Work with clients to determine optimal mail method (Drop Ship vs. Commingle) based on cost and timing parameters. Maintain postage requests and reconciliations as needed.
• Assist with training of new employees and knowledge sharing of USPS regulations.
• Stay current on compliance of PII and HIPAA as it relates to client data and projects.

Clifton, NJ

• Manage large variable data program with complex fulfillment requirements
• Liaison between suppliers and internal stakeholders to ensure quality and on-time delivery of projects
• Built relationships and communication channels with clients and vendors
• Collaborate with IT to develop workflow solutions
• Participate in daily production / schedule update meetings to assist in problem solving efforts and setting priorities
• Identify and present potential solutions for increasing productivity and efficiency of processes

Chalfont, PA

• Led, mentored, and directed a team of 17 Account Managers and Postal Account Strategists responsible for $100MM in annual sales on project planning efforts
• Implemented process improvements to enhance two-way communications, contain cost and waste control, improve customer-service, and streamline budgeting and P&L reporting
• Managed team members who were committed to a culture of responsiveness to internal and external stakeholders
• Consistently recognized by customers for hard work and dedication in supporting their brands by directing work efficiently, demand planning, problem-solving, new account on-boarding process, and technical expertise
• Trained team members and championed implementation of enterprise systems, and collaborated with IT for testing of updates
• Coordinated activities as a cross functional team leader to Sales, Account Management, Finance, Production, and Distribution teams

Chalfont, PA

• Provided direct customer contact as an account and project manager across many verticals - retail, non-profit, healthcare, financial, insurance, automotive, sweepstakes, and government
• Assigned as an Account Operations Manager to lead team focused on streamlining processes for large account which led to improvements in communication and meeting deliverable key deliverable schedules
• Balanced technology, production, postal and logistics capabilities with a customer-centric approach
• Maintained industry knowledge for updated technologies and processes for litho print, digital print, in-line finishing, lettershop, data processing, inkjet technologies, postal optimization, mailing, and postal.

Chalfont, PA

• Schedule projects having knowledge of all equipment capabilities and processes throughout facility
• Collaborated with pressroom technical staff for optimal efficiencies for best fit of job to equipment
• Interacted with Sales and Management to resolve Schedule conflicts
• Trained staff on continually changing equipment capabilities
• Collaborated with management with forecasting of future business

Chalfont, PA

• Relocated to Chalfont as member of new facility startup team
• Trained new employees and developed and documented department procedures for startup of new facility
• Directly managed large accounts and developed account specific procedures to support customer satisfaction and process efficiency
• Collaborated with facility leaders on development of interdepartmental procedures