Jose Alicea Email and Phone Number

• Acted as the lead for the design, migration, and implementation of the BNP Citrix virtual desktops environment from version 1912 to 2203 CU2• Configured and optimized BNP Citrix environments for high availability, performance, and security• Serve as a Tier 3 escalation point for diagnosing, troubleshooting, and resolving complex Citrix-related issues• Collaborate with cross-functional teams and stakeholders to align the environment with business requirements, implement industry… Show more • Acted as the lead for the design, migration, and implementation of the BNP Citrix virtual desktops environment from version 1912 to 2203 CU2• Configured and optimized BNP Citrix environments for high availability, performance, and security• Serve as a Tier 3 escalation point for diagnosing, troubleshooting, and resolving complex Citrix-related issues• Collaborate with cross-functional teams and stakeholders to align the environment with business requirements, implement industry best practices, and drive continuous improvement initiatives• Acted as a key contributor to strategic projects, meeting milestone deadlines and accomplishing project action items• Responsible for ensuring adherence to operating procedures and controls throughout the lifecycle of virtual servers, including documentation, build, maintenance, monitoring, support, upgrades, and decommissioning• Facilitate communication and collaboration among stakeholders, leveraging strong project management skills to drive successful implementation and minimize disruptions to operations• Accountable for overseeing and managing daily operations and providing support for reported incidents• Presently serve as the administrator of the BNPP DELL Wyse terminal environment, including tasks such as provisioning, configuration, monitoring, maintenance, and troubleshooting. Ensuring optimal performance, security, and availability of the Wyse terminal infrastructure• Acted as an administrator of the BNPP DR Azure environment, overseeing the AVD design, implementation, and optimization of the Azure AVD side of the infrastructure• Acted as a coordinator between operational teams to ensure the smooth implementation of recommended solutions. Also, evaluate the impact of changes across global sites, meticulously assessing potential risks and analyzing the effectiveness of proposed solutions Show less

• Manage Citrix Infrastructure including the following components – Citrix Delivery Controllers, Citrix PVS Servers, Citrix Storefront, Citrix Director• Designed, built, deployed, and managed Allianz Life’s XenApp image accessed by 1100+ users• Acted as a Citrix lead for Allianz Life’s migration project of 500+ virtual machines between Citrix environments and data centers• Acted as the Project Technical engineering\architect lead for the XenDesktop project for one of… Show more • Manage Citrix Infrastructure including the following components – Citrix Delivery Controllers, Citrix PVS Servers, Citrix Storefront, Citrix Director• Designed, built, deployed, and managed Allianz Life’s XenApp image accessed by 1100+ users• Acted as a Citrix lead for Allianz Life’s migration project of 500+ virtual machines between Citrix environments and data centers• Acted as the Project Technical engineering\architect lead for the XenDesktop project for one of AllianzTechnology of America’s largest operating entities – AGCS• Managed the deployment of applications into the Citrix production and development environments• Created new process to validate newly deployed applications on our development and productionenvironments decreasing the number of related incidents during rollout• Deployed applications and scripts to Xenapp servers via SCCM• Co-built the Citrix App Layering solution for Allianz Life and Allianz Technology of America• Managed technology vendors like DXC and IBM with implementations• Lead the Citrix Team on P1’s to quick resolutions• Helped the Citrix team in mentoring, assisting, and management• Citrix lead to manage level 4 troubleshooting• Complied summaries of problems, troubleshooting, and potential solutions to both engineering-level and executive-level audiences Show less

• Worked independently and as with a team as a tier 2 - 3 Service Desk resource for clients such as Catholic Health Initiatives, Fannie Mae and Grainger• Provided training and guidance to future Service Desk resources on Citrix Global Service Desk• Implemented service metrics to quantify effectiveness of service provided by our Service Desk• Acted as an escalation resource for P1 & P2 incidents related to the Citrix environments for multiple customers• Represented Citrix on our… Show more • Worked independently and as with a team as a tier 2 - 3 Service Desk resource for clients such as Catholic Health Initiatives, Fannie Mae and Grainger• Provided training and guidance to future Service Desk resources on Citrix Global Service Desk• Implemented service metrics to quantify effectiveness of service provided by our Service Desk• Acted as an escalation resource for P1 & P2 incidents related to the Citrix environments for multiple customers• Represented Citrix on our customers CAB's meeting, upgrading plans, diagnosing and troubleshooting major issues• Assessed and managed Citrix environment infrastructure servers on a daily basis for clients such as Weill Cornell Medical College, Prime Therapeutics, Englewood Hospital and Coca-Cola• Citrix lead on virtual client migration and upgrades on multiple projects for various clients• Citrix lead on various Citrix environment infrastructure server updates• Citrix lead on Hypervisor migration from VMWare to Citrix Hypervisor for Weill Cornell Medical College Show less

• Full upgrade of data center with new equipment and appliances• Installation, configuration and maintenance of servers, appliances and computers• Virtualization of previous physical servers reducing electricity costs, improving user’s connectivity and workflow• Complete migration of physical mail server to Office 365 improving agency email communication• Creation, monitoring and restoration of daily, weekly and monthly backups both physical and cloud based on platforms such as… Show more • Full upgrade of data center with new equipment and appliances• Installation, configuration and maintenance of servers, appliances and computers• Virtualization of previous physical servers reducing electricity costs, improving user’s connectivity and workflow• Complete migration of physical mail server to Office 365 improving agency email communication• Creation, monitoring and restoration of daily, weekly and monthly backups both physical and cloud based on platforms such as Amazon S3, Windows Azure and Google Cloud Storage for redundancy, data loss prevention and disaster recovery• Administration of all technology suppliers accounts and equipment buys• Run day to day IT operations and provide customer support to the company employees Show less

• Data center upgrade and optimization of new appliances• Upgrade and optimization of central server data storage• Implementation of digital backups. Changing from disc based only to local server based and cloud based for redundancy, data loss prevention and disaster recovery• Administration of user’s and group’s permissions and polices• Implementation of VPN access for user’s remote connection optimizing productivity• Management of client’s webhosted domains and client’s… Show more • Data center upgrade and optimization of new appliances• Upgrade and optimization of central server data storage• Implementation of digital backups. Changing from disc based only to local server based and cloud based for redundancy, data loss prevention and disaster recovery• Administration of user’s and group’s permissions and polices• Implementation of VPN access for user’s remote connection optimizing productivity• Management of client’s webhosted domains and client’s email accounts under the Saynet Inc. Company• Implementation and configuration of EHR 4Medica on medical practices under the MedTrust LLC Company• Software support on different accounting platforms such as Sage’s Peachtree, PR Soft PRpay, CEG Soft ExpertTaxes.• Run day to day IT operations and provide customer support to the company employees Show less