Dedicated IT Manager Professional with 23+ years of experience in Technology Development and Administration. An ITIL V3 Certified Professional, known for combining extensive technical ability and personnel leadership skills to accomplish project goals throughout all levels of the enterprise. Adaptive, innovative, and customer focused, with extensive knowledge of process optimization and an unsurpassed work ethic. Exceptional knowledge of all Microsoft Infrastructure Servers and service monitoring techniques. Extensive experience in performing audit on IT processes and Disaster Recovery activities. Ability to plan and implement processes for IT Infrastructure, incorporating diverse technology into IT processes. Excellent communication skills in all levels. Bilingual English and Spanish.