Jose Raul Rodas, Mba, Pmp, Pmi-Acp Email & Phone Number

Madrid, ES

Drive Engineering capability growth through thought leadership and client advisory, ensuring high-quality design and development. Support customer strategy for business growth, and design a road map for adoption. Build relationships with clients and partners, guide them through conversations and solutions, and expand business and technology partnerships..

Madrid, ES

- Lead the global strategy for partnerships in Travel Office IT- Responsible of the framework to industrialize integration of new solutions- Maintain relationship and communications with partners

Madrid, ES

- Led Sales Engineering, Solution Management and Cruise Product Management teams - Managed End to End solutions and ensured product, sales and marketing readiness - Responsible for segment portfolio and marketing strategy - Drove go-to-market and product adoption including monitoring of delivery of solutions & services

Madrid, ES

Key role in fostering and extending relationships with customers based on retention, growth and account development targetsMain responsibilities:- Lead team of IT Account Managers to establish deep understanding of customers’ business strategy and operational environment while supporting their IT roadmap- Assist customers with optimization of their current.

Madrid, ES

Key role in the delivery of the company IT value proposition to the Business Travel Agency segment and support the development of Amadeus relationship with target accounts.Main responsibilities:- Participate in the strategic planning process and the definition of business plan for target segments- Build and maintain the company's value proposition for the.

Madrid, ES

Responsible for planning, leading, organizing, and motivating project teams to achieve a high level of performance and quality in delivering projects. Overall responsibility for planning, directing, coordinating and delivering activities pertaining to technology and business solutions. Key contributions under the PMO:1) Designed and applied a "hybrid".

Madrid, ES

• Responsible for driving and managing the technology evaluation stage of the sales process; identifying technical issues; disseminating best practices, and managing special projects.Major contributions as an IT.
• Designed an integrated air/sea reservations solution for major Cruise Lines that enhancesair shopping and booking functionality by accessing real-time air pricing and inventory (largest custom solution sold in North.
• Led more than 80 business workshops in North, South America and Asia including optimization and automation of Customer Service Centers for major regional airlines (Avianca, TAM, Mexicana and Saudi Arabian Airlines)
• Improved the Department's turnaround and the customer satisfaction ratio by developing the account analysis and business optimization methodology using IIBA, Six Sigma and Lean standards
• Generated 80% of the Technical Consulting group's goal and increased proposal closure ratio by 50%
• Trusted by regional leadership to coach and train North and South American technical sales teams on best practices and standardsMajor contributions as a Project Manager:

Madrid, ES

• Responsible for supporting the company's portfolio of products and for engineering solutions for customers and prospects during the pre-sales, sales, and post-sales stages.Major contributions as a Sales Engineer:
• Created the standards for the Engineering team to assess, document and analyze customer requirements improving the final turnaround by 50%
• Exceeded annual revenue goal every year by +10%
• Designed and developed interactive performance management reports and dashboards to enhance individual goal tracking of Key performance indicators (KPIs) for Project Management Office (PMO) and Technical Consulting group
• Supported the Commercial team to achieve 100% retention rate of top accounts by leading Business Workshops and supporting their IT Departments with product implementations
• Developed a return of investment (ROI) model for custom solutions that improved the proposal closure ratio by 40%

Madrid, ES

• Responsible for engineering customer solutions, testing and documenting technical product specifications and managing IT projectsMajor Contributions:
• Performed feasibility studies for migrating all regional offices to Voice over IP (VoIP) and for centralizing the Customer Management Center in Costa Rica
• Managed and led wide-scale IP network migration for 25 markets within budget and schedule
• Certified regional TELCOs and technical support providers to improve customer service level agreements
• Implemented the company's Customer Relationship Management system (Siebel CRM) ahead of target by 1 month with 95% user adoption ratio during the first month of going live
• Designed and sold +$100k in custom applications and system interfaces to support the company's strategy for diversification

Madrid, ES

• Managed E-commerce strategy among region
• Participated in needs assessment workshops for top regional on line companies
• Organized and performed product presentations and demos in road shows and forums
• Retained 100% of customer base for 2 consecutive years
• Improved customer learning ratio by 25% by implementing training programs and dashboards

Executive Certificate In Management And Leadership, Management Information Systems, General

Master, International Administration & Management Of Technology

Certified Six Sigma Green Belt, Six Sigma

Mba, Specialization In Finance

Bachellor Of Science, Computer Information Systems