Jose Reyes

Jose Reyes Email and Phone Number

Technical Support Specialist - Tier 1 @ PagerDuty
san francisco, california, united states
Jose Reyes's Location
Chile, Chile
Jose Reyes's Contact Details

Jose Reyes work email

Jose Reyes personal email

About Jose Reyes

Jose Reyes is a Technical Support Specialist - Tier 1 at PagerDuty. He possess expertise in business analysis, strong client support, strong commitment to excellence at work. He is proficient in English. Colleagues describe him as "Jose was one of the persons I first met when I went to work to a different country for the first time in my life (Chile). He is passionate and dedicated. He quickly helped me adapt to the culture and different ways of his country. If I could say that I had no problems living abroad is because he helped me feel like I was at home. He is a quick learner, dedicated, willing to go beyond if needed and always ready to help other team mates. Was a pleasure working with him and should life joins us again, I hope I can return all he gave to me." and "Jose is a wonderful asset to Experian. I have mentored him throughout his career at Experian and he is a dedicated team player who knows how to take initiative and get the job done. While under my guidance, Jose has the Star Award for Customer Satisfaction. In addition, through his analytical skills, he has created efficient solutions to non-typical problems found by our customers. Jose will bring superior technical expertise to any position he acquires. Sincerely, La Tonja Johnson"

Jose Reyes's Current Company Details
PagerDuty

Pagerduty

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Technical Support Specialist - Tier 1
san francisco, california, united states
Website:
pagerduty.com
Employees:
797
Jose Reyes Work Experience Details
  • Pagerduty
    Technical Support Specialist - Tier 1
    Pagerduty Dec 2022 - Present
    Chile
  • Experian Services Chile
    Senior Client Systems Analyst
    Experian Services Chile Apr 2007 - Dec 2022
    •As Senior Client Systems Analyst I am in charge of supporting clients to develop and maintain their systems. I do support one section of Experian software that includes SDS (Strategy Design Studio) and ADS (Analytical Data Studio). I provide this support to final clients in the U.S. including Bank of America, Barclays, HSBC and others) on a daily basis through phone calls and email.•I also hold the responsibility to be the Technical Moderator on a weekly conference call with Bank of America’s users to discuss open issues.•As Configuration Manager for our premises in Chile, I am in charge of ensuring that every user that need to work on our tools have access to our product’s latest updates and installation files and to ensure they have a smooth installation on their local PCs•Currently, I am mentoring two of our colleagues in the US on how to support our tools, especially SDS.
  • Experian Decision Analytics
    Senior Client Systems Analyst
    Experian Decision Analytics 2007 - Dec 2022
  • Experian
    Global Client Support Specialist
    Experian Jun 2018 - Sep 2022
    Chile
  • Citi Group
    Planview Support Agent
    Citi Group Aug 2005 - Apr 2007
    •As a bilingual Citigroup’s Planview Support agent, I was in charge of supporting Global Planview users in every aspect of their dealing with the tool almost since the beginning of its implementation in the USA: Setting up of users, day to day support, manual migration of projects, etc.
  • Citi
    Planview Support
    Citi 2006 - 2007
  • Citibank
    Planview Support
    Citibank 2005 - 2007
  • Sgic Comercial
    Product Advisor
    Sgic Comercial Feb 2005 - Aug 2005
    •As a Product Support Executive, I was in charge of developing our company’s commercial relationship with our providers in the U.S. I was responsible to start and consolidate the commercial partnership between our company with providers like Xplore Technologies, Rugged Notebooks, TDS (a Trimble company) and Duratech USA, providers of Industrial Rugged Computers. Our clients in Chile were mainly on the Mining sector and also the Chilean Armed Forces. During this work, I was in contact with military standards and norms regarding the capacity of this computer equipment to endure hostile environments on industrial and field uses.
  • Scania Chile S.A.
    Marketing Assistant
    Scania Chile S.A. 1986 - 1989

Jose Reyes Skills

Business Analysis Strong Client Support Strong Commitment To Excellence At Work

Jose Reyes Education Details

  • Fundacion Duoc
    Fundacion Duoc

Frequently Asked Questions about Jose Reyes

What company does Jose Reyes work for?

Jose Reyes works for Pagerduty

What is Jose Reyes's role at the current company?

Jose Reyes's current role is Technical Support Specialist - Tier 1.

What is Jose Reyes's email address?

Jose Reyes's email address is jo****@****ail.com

What schools did Jose Reyes attend?

Jose Reyes attended Fundacion Duoc.

What skills is Jose Reyes known for?

Jose Reyes has skills like Business Analysis, Strong Client Support, Strong Commitment To Excellence At Work.

Who are Jose Reyes's colleagues?

Jose Reyes's colleagues are Ruben Caicedo, Curtis S., Ben Rodman, Alisa Liebowitz, Jaya Singh, Shefiu Y, Bhagyashree Bhagwat.

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