Jose R. Ramirez Email & Phone Number

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida

• Lead projects and initiatives from inception to launch, including new product development and design, website and mobile, software implementations, and onboarding new clients
• Manage and monitor project timelines to ensure deliverables are adhered to and meets client expectations
• Apply proper performance improvement techniques, such as benchmarking, workflow design, process analysis and design, and migration planning to ensure clients are brought on-line in a timely and efficient manner
• Act as the primary liaison between the customers and the project team
• Collaborate with IT, executive management, and clients to define product strategy, business requirements and document current and desired business flow and processes
• Define business requirements and conditions of acceptance with stakeholders including Development and QA

Sunrise, FL

• Developed and executed IoT device installation and service programs supporting major accounts in the cable/ISP, security, insurance, and connected platform markets
• Managed partner relationships, identification of new business opportunities, platform development, and program readiness strategies
• Implemented a master strategy for assigned areas and creates action plans to improve NPS scores, claims costs, and automation initiatives
• Leveraged KPI’s to identify improvement areas for targeted initiatives
• Collaborated with team members to prepare detailed work plans and participated in defining scope of initiatives
• Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work

Sunrise, Florida

• Responsible for the overall performance of assigned portfolio and service partnersAnalysis, Strategic Planning, and Execution
• Ongoing coaching, created and administered trainings, addressed developmental opportunities, screened and developed new service partners. Drove results for key metrics with an emphasis on financial goals and customer.
• Continuously monitored network financials, service delivery, and coverage for assigned territories
• Documented strategic plans to continuously improve metrics related to territory financials and/or service delivery
• Executed and monitored plans to achieve favorable business results
• Regularly contacted territory service providers with the intention of promoting the business relationship

New York, New York

• Monitored all aspects of the day-to-day store operations
• Established sales goals, and devised sales forecasts and individual goals for associates
• Defined strategy and business plan on a monthly basis
• Coordinated inventory control, receiving, merchandising (plan-o-grams) and store maintenance
• Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates
• Ensured excellence in customer service and resolved all problems at the store level

Bronx, New York

Supervised a staff of 15 employees in 5 facilities in the New York City area. Defined strategy and business plan for the Cash Department. Oversaw screening, interviewing, hiring and training of candidates. Audited daily paperwork and deposits for accuracy and compliance in all facilities. Reported all discrepancies to the Finance and Settlement.

New York, New York

Supported store manager in all aspects of his/her duties including; Daily Deposits Daily Inventory Count Opening and closing of store Met and exceeded store sales quota by providing support to sales staff in all aspects of sales presentation including closing of sales and acquiring future sales leads. Implemented store merchandising plan to meet company.

Information Technology

Accounting And Business/Management