Jose Tovar Email & Phone Number

Alameda, California, United States

-Collaborated on cross-departmental initiatives, supporting the Claims department in reviewing and processing medical claims.- Efficiently resolve an average of 120 grievance calls per month with a 100% close rate, showcasing a commitment to resolving issues and ensuring a positive member experience - Conduct daily comprehensive training sessions and act as a point of contact for Tier 1 representatives, providing guidance and expertise in resolving complex customer inquiries

Alameda, California, United States

- Respond promptly and professionally to member inquiries, resolving issues related to health plan coverage, and assist members in navigating the healthcare system to enhance their understanding and utilization of healthcare services -Averaging 450 calls per month and maintaining a 97% average in customer satisfaction surveys, indicating effective problem solving and positive customer interactions - Collaborate with external healthcare providers to facilitate seamless communication and address member concerns or disputes

United States

- Oversee inventory management including receiving, stocking, and organizing products on the sales floor, as well as utilizing inventory software to verify the accuracy of product quantities - Seamlessly transitioned between roles ranging from Asset Protection to Sales Floor, showcasing adaptability and a willingness to take on diverse responsibilities - Collaborate with distribution centers to manage shipments, track deliveries, and address any discrepancies or issues in a timely manner for subsidiary entities such as Geek Squad

Oakland, California, United States

- Provide frontline technical support to school faculty, addressing hardware and software issues in a prompt manner- Collaborate with end-users to provide training on basic IT processes and best practices, promoting digital literacy

Oakland, California, United States

- Volunteered with BuildOn, a nonprofit organization that uplifts their communities through local community service.- Collaborated in several community service events ranging from park cleaning to local community-building activities.

United States

- Conducted in-depth literature reviews on stroke-related topics, staying abreast of the latest research findings and advancements in the field- Prepared and delivered presentations summarizing research findings and implications to diverse audiences

Bachelor Of Fine Arts - Bfa, Digital Media Art

- Web Design - Video Editing and Animating (Premiere Pro/After Effects) - Unity3D and Blender 3D Modeling - HTML, CSS, JavaScript - C#.

Education record