Jose N.

Jose N. Email and Phone Number

Insights and Data Analysis @ JeffreyGroup
State of São Paulo, Brazil
Jose N.'s Location
São Paulo, São Paulo, Brazil, Brazil
About Jose N.

Bem-vindo! =DCom uma paixão que sempre tive por pessoas, encontrei a área de relacionamento com o cliente, onde minha prioridade é dar a melhor experiência de atendimento ao cliente e fugir daquela conversa robótica que já foi muito usada no passado.Acredito que o atendimento humanizado é um pilar essencial em toda empresa de sucesso!Sou uma pessoa que busca entender as coisas, aprender coisas novas e que sempre pensa em outra perspectiva para não entregar a mesma solução monótona, mas com a mesma qualidade.Meu trabalho, de dentro da empresa para fora dela, é transformar positivamente experiências e experiências onde isso pode ter se perdido.Bem, este sou eu José Neto. Vamos nos conhecer?For english speakersHey there! I'm an enthusiastic Latin American professiona passionate by comunication people, diversity, technology and RP!With a passion I've always had for people, I found an area of ​​customer relations, where my priority is to provide the best customer service experience and escape that robotic conversation that has been used a lot in the past.I believe that humanized service is an essential pillar in every successful company!I am a person who seeks to understand things, learn new things and who always thinks of another perspective so as not to deliver the same monotonous solution, but with the same quality.My job, from inside the company to outside it, is to positively transform experiences and experiences where it might have been lost.

Jose N.'s Current Company Details
JeffreyGroup

Jeffreygroup

View
Insights and Data Analysis
State of São Paulo, Brazil
Website:
jeffreygroup.com
Employees:
312
Jose N. Work Experience Details
  • Jeffreygroup
    Insights And Data Analysis
    Jeffreygroup
    State Of São Paulo, Brazil
  • Galderma
    Internal And External Communications Intern
    Galderma Sep 2024 - Present
    São Paulo, Brasil
  • Jeffreygroup
    Insights And Data Analysis Intern
    Jeffreygroup Feb 2024 - Sep 2024
    São Paulo, Brasil
    - Monitoring and creation of Trackers;- Preparation of Dash in Looker Studio;- Strategic Insights;- Report production;- Data analysis;- Influencer monitoring;
  • Águas Resilientes
    Designer
    Águas Resilientes Oct 2023 - Jan 2024
    Rio De Janeiro, Brasil
  • Urgtec Consultoria E Treinamento
    Analista De Marketing Jr Ii
    Urgtec Consultoria E Treinamento Jun 2023 - Aug 2023
    São Paulo, Brasil
    - SEO analysis;- Text production;- Image editing;- Event production;- Social Media Analysis;- Website editing (Editor X/Wix);- Audio editing;- Definition of product launch strategies;- Copywriting analysis;- Video editing;- Creating videos in After Effects;- Skill in managing social networks, defining communication vehicles andand analysis of the results of advertising actions and public receptivity;-GA4;- Assisting in the creation of… Show more - SEO analysis;- Text production;- Image editing;- Event production;- Social Media Analysis;- Website editing (Editor X/Wix);- Audio editing;- Definition of product launch strategies;- Copywriting analysis;- Video editing;- Creating videos in After Effects;- Skill in managing social networks, defining communication vehicles andand analysis of the results of advertising actions and public receptivity;-GA4;- Assisting in the creation of processes and job definitions in the Marketing, Commercial and Support areas. Show less
  • Urgtec Consultoria E Treinamento
    Analista De Mídias Sociais
    Urgtec Consultoria E Treinamento Oct 2022 - Aug 2023
    São Paulo, Brasil
    - SEO analysis;- Text production;- Image editing;- Event production;- Social Media Analysis;- Website editing (Editor X/Wix);- Audio editing;- Definition of product launch strategies;- Copywriting analysis;- Video editing;- Creating videos in After Effects;- Skill in managing social networks, defining communication vehicles andand analyzing the results of advertising actions and public receptivity.
  • Grupo Euax
    Senior Customer Success/ Support Leader
    Grupo Euax May 2021 - Sep 2022
    Joinville, Santa Catarina, Brasil
    - Support via chat, telephone, calls (Zendesk | Movidesk) and videoconferencing;- Help with questions about using the Artia system;- Creating and configuring customized fields;- Connecting to the customer base to resolve problems;- Testing and reporting bugs to the development team;- Recording and editing video for tutorials (ShareX / OBS Studio);- Answering and monitoring external and internal calls;- Triage of demands for responsible sectors;- Review of Support… Show more - Support via chat, telephone, calls (Zendesk | Movidesk) and videoconferencing;- Help with questions about using the Artia system;- Creating and configuring customized fields;- Connecting to the customer base to resolve problems;- Testing and reporting bugs to the development team;- Recording and editing video for tutorials (ShareX / OBS Studio);- Answering and monitoring external and internal calls;- Triage of demands for responsible sectors;- Review of Support Area Processes;- Analysis of team indicators with Power BI;- Team monitoring (One to One);- Recruitment and selection;- Definition of SLA with each sector;- Training new team members;- Assisting and managing the creation and alignment of processes in the CS and Support area. Show less
  • Concentrix
    L2 Bilingual Customer Service Agent
    Concentrix Aug 2018 - Sep 2019
    São Paulo, São Paulo
    Answering questions about Apple equipment with a focus on the customer journey in Portuguese and English. Creating internal and external e-mails. Collaborating in audits and monitoring of the team or the company (COPC). Orienting new employees and training them for the job.
  • Teleperformance Brasil
    Customer Service Agent
    Teleperformance Brasil Jan 2018 - Mar 2018
    São Paulo, São Paulo
    Developing a service strategy for each client of a streaming platform (Netflix). Working as part of a team to maintain results and guarantee targets, with the support of feedback and analysis of the products offered.
  • General Shopping E Outlets Do Brasil S/A
    Sales Auditor
    General Shopping E Outlets Do Brasil S/A Mar 2016 - Jul 2016
    Barueri, São Paulo
    Inspect stores daily, collecting sales values at the mall's request;- Answering queries and providing information to tenants;- Collect fiscal memory and chalk to control the financial area;- Delivery of communications to tenants.

Jose N. Skills

Marketing Social Diversidade Cultural Microsoft Office Espanhol Microsoft Word Ios Sistemas Operacionais Publicidade Marketing Microsoft Excel Auditoria Apple Software Vendas Apple Products Mac Atendimento Ao Cliente Microsoft Powerpoint

Jose N. Education Details

Frequently Asked Questions about Jose N.

What company does Jose N. work for?

Jose N. works for Jeffreygroup

What is Jose N.'s role at the current company?

Jose N.'s current role is Insights and Data Analysis.

What schools did Jose N. attend?

Jose N. attended Centro Universitário Fmu | Fiam-Faam, Universidade Cruzeiro Do Sul, Sesi, Ee Dr Americo Marco Antonio, Universidade Paulista.

What skills is Jose N. known for?

Jose N. has skills like Marketing Social, Diversidade Cultural, Microsoft Office, Espanhol, Microsoft Word, Ios, Sistemas Operacionais, Publicidade, Marketing, Microsoft Excel, Auditoria, Apple Software.

Who are Jose N.'s colleagues?

Jose N.'s colleagues are Christianne Machado, Maria Fernanda López Portillo, Carlos Alberto Garnica Barrón, Isabela Videira Pancheri, Gabriela Sánchez, Michele I., Gina Aguilar.

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