Jose S. Email & Phone Number

Chicago, IL, US

Naperville, IL, US

• Establish the IT department from its inception, including recruiting staff members to form a seven-person division within the organization. Formulate comprehensive company policies and procedures to address various.
• Implemented the company's initial Asset Management software to ensure comprehensive record-keeping of all devices.
• Introduced the company's first Remote, Manage, and monitor software to enhance helpdesk support capabilities.
• Identified cost savings exceeding $197,000 by identifying and addressing unused software, optimizing internal controls, and conducting user audits.
• Established a 3-5-year equipment rotation plan to ensure efficient asset management within the organization.
• Expanded the department to a team of 7 skilled employees.

• Oversee network infrastructure design, development, and installation activities for 13 locations. Manage computing and information technology to support organizational objectives and programs. Trained, guided, and led.
• Ensured the successful installation of the company's first network monitoring utility.
• Improved performance of the organization's Wi-Fi network by leading the planning and execution of a comprehensive audit.
• Spearheaded remote site opening and closing projects from inception to completion.
• Transferred on-premises Exchange 2013 to O365 for enhanced organization communication.

Lombard, IL, US

• Developed an all-in-one network backup and recovery solution by liaising with a vendor. Led the building and implementing of new password policies to maintain and increase network security. Originated and implemented.
• Saved $63K IT cost by incorporating an additional ECS license to E3 for three years.
• Achieved $14,400 cost savings by negotiating a new cell phone plan.
• Project manager for moving Main Distribution Frame (MDF) to a more oversized closet for growth within the organization.
• Managed a network consisting of two remote locations in different states.

Lombard, IL, US

• Created, installed, upgraded, and maintained servers in a multi-site environment according to set requirements. Administered user accounts for security and access permissions. Monitored and managed tapeless backup.
• Spearheaded the project to move from tape backups to tape-less backups. Utilized current technology to move all site’s backup data to a remote off-site location for redundancy.
• Create backup and restore processes and SLA documentation disaster recovery
• Test for security and disaster recovery, ensuring the process and procedures are adequate for the organization’s needs.
• Train staff on using software, printers, and hardware that applies to each position in the organization.

Lecce, LE, IT

• Supervised the design, installation, and maintenance of software, hardware, and multiple client infrastructure environments. Acted as an Account Manager for five client locations. Provided expert-level support and.
• Conducted a PEN test and documented the results for a Security Audit that a client was requesting for a customer.
• Worked with numerous clients to advance the network to current technology by removing EOL equipment and software.
• Created SLA for each client under my care, which started all other IT Support Engineers doing the same. Assisted with the development of documents for SLA.
• Streamlined Helpdesk tickets by using the Tier Support structure.

Master Of Business Administration, Project Management

Bachelor Of Science In Network & Communications Management