Establish the IT department from its inception, including recruiting staff members to form a seven-person division within the organization. Formulate comprehensive company policies and procedures to address various aspects of the IT department, ranging from administrative tasks to security measures. Collaborate closely with top-level executives such as the CEO, COO, CIO (Chief Innovation Officer), Directors, and Managers across all departments to construct an efficient and operational IT division.Successfully introduced the company's first Ticketing System by facilitating vendor engagement, soliciting quotes, and orchestrating software demonstrations for Management.• Implemented the company's initial Asset Management software to ensure comprehensive record-keeping of all devices.• Introduced the company's first Remote, Manage, and monitor software to enhance helpdesk support capabilities.• Identified cost savings exceeding $197,000 by identifying and addressing unused software, optimizing internal controls, and conducting user audits.• Established a 3-5-year equipment rotation plan to ensure efficient asset management within the organization.• Expanded the department to a team of 7 skilled employees.• Developed numerous streamlined processes and procedures for the department.• Collaborated with Management to establish departmental goals for a comprehensive five-year plan.• Skillfully negotiated and renegotiated the SOC2 contract with a vendor, securing an extension without incurring additional costs for the organization.• Collaborated with the vendor to implement Compliance as a Service (CaaS), ensuring constant uptime for servers and applications.• Implemented a streamlined process for equipment management during Meetings and Events.• Engaged in a team effort to create Business Continuity Plans (BCP), Disaster Recovery (DR) plans, security policies, and other essential policies and procedures.

Oversee network infrastructure design, development, and installation activities for 13 locations. Manage computing and information technology to support organizational objectives and programs. Trained, guided, and led technical teams to meet and exceed end-user requirements. Execute computer and software updates to improve operational efficiency and manageability. Deliver practical advice to senior management on strategic systems integrations and conversions. Plan and conduct network security audits with the cybersecurity academy to address and resolve underlying network security issues.• Ensured the successful installation of the company's first network monitoring utility.• Improved performance of the organization's Wi-Fi network by leading the planning and execution of a comprehensive audit.• Spearheaded remote site opening and closing projects from inception to completion.• Transferred on-premises Exchange 2013 to O365 for enhanced organization communication.

Developed an all-in-one network backup and recovery solution by liaising with a vendor. Led the building and implementing of new password policies to maintain and increase network security. Originated and implemented Help Desk SLAs and processes. Led team to exceed service level expectations enabling both increased floor production and production staff’s billable hours.• Saved $63K IT cost by incorporating an additional ECS license to E3 for three years. • Achieved $14,400 cost savings by negotiating a new cell phone plan.• Project manager for moving Main Distribution Frame (MDF) to a more oversized closet for growth within the organization.• Managed a network consisting of two remote locations in different states.

Created, installed, upgraded, and maintained servers in a multi-site environment according to set requirements. Administered user accounts for security and access permissions. Monitored and managed tapeless backup units for multiple sites. Built and configured a VPN connection for updates and user authentication.• Spearheaded the project to move from tape backups to tape-less backups. Utilized current technology to move all site’s backup data to a remote off-site location for redundancy.• Create backup and restore processes and SLA documentation disaster recovery• Test for security and disaster recovery, ensuring the process and procedures are adequate for the organization’s needs.• Train staff on using software, printers, and hardware that applies to each position in the organization.

Supervised the design, installation, and maintenance of software, hardware, and multiple client infrastructure environments. Acted as an Account Manager for five client locations. Provided expert-level support and assistance to help-desk staff handling high-volume calls and troubleshooting/resolving customer issues.• Conducted a PEN test and documented the results for a Security Audit that a client was requesting for a customer.• Worked with numerous clients to advance the network to current technology by removing EOL equipment and software.• Created SLA for each client under my care, which started all other IT Support Engineers doing the same. Assisted with the development of documents for SLA.• Streamlined Helpdesk tickets by using the Tier Support structure.