In addition to serving as current Independent Contractors to FedEx Ground, we offer extensive consulting services to new and experienced FedEx Ground route owners. These services include business valuations, operations/fleet management optimization, route efficiency analysis, and more. We also operate as FedEx Ground route brokers, maintaining an exclusive listing of routes for sale across the United States. We give each of our route sellers access to a deep pool of qualified and educated buyers.

Empowered customers are shaping business strategy in the Age of the Customer. Simply put, customers expect consistent and high-value in-person and digital experiences. They don’t care if building these experiences is hard or requires a complex, multi-function approach from across your business. They want immediate value and will go elsewhere if you can’t provide it. Forrester is one of the most influential research and advisory firms in the world. We work with business leaders and technology vendors who are looking to better understand their customers, and are looking to develop customer obsessed strategies that drive growth.The Forrester ecosystem has a wealth of knowledge, my objective is to connect business and technology leaders within the Forrester ecosystem to help them better understand their customers so they can win, serve, and retain them in the Age of the Customer.Please feel free to contact me if you want to learn more about how your business can become more customer-obsessed.

• Onboard new customers to ensure successful product implementation and use• Generate qualified leads to pass on to sales• Conduct strategic calls with customers to plan future growth and projects• Coordinate resources internally between Account Managers, Solution Architects, and Renewal Managers to resolve customer issues quickly throughout the year

• Performed demographic, cost, and competitive analysis of the market• Interviewed past customers and other Mad Science franchises• Developed marketing strategy and advertising recommendations for birthday parties

• Researched and analyzed the 26-33 year old age group to create a messaging platform to promote preventive health care• Led team in meetings and coordinated client contact• Presented budget, marketing plan, and detailed advertising campaign to Cigna

I handled a variety of tasks and jobs as the needs arose including:●Analyzing spreadsheets for data errors●Calling clients to maintain accounts●Researching past due accounts

I conducted research investigating the effects of media technology (IPads, ebooks, etc.) on the development of young children's ability to learn.

I served as a summer counselor for underprivileged youths in East Nashville. The purpose of the program was to allow the kids a healthy environment to learn and develop, while at the same time encouraging them to find their own interests and passions.