Josh Back Email & Phone Number

Kirkland, WA, US

Redmond, WA

• Manage complex executive calendar management and general support for individualo Manage my Executives inbox by creating a categories system to better her productivity.o Booked my Executives domestic & international.
• Executive Office Team Supporto Maintain our divisional calendar and activitieso Manage a 2.5 Million dollar operating Budget within a 5% accuracy and returning over 700ko Manage Puget Sound, WA employee annual morale.

Kirkland, WA

• Route Management: Created and maintained all aspects of routing for 150-200 routes, including scheduling, route changes, on-call routing, organizing of substitute route drivers, and the management and distribution of.
• Human Relations: Interviewed, hired, and trained new drivers; managed and mentored all drivers, customer service, dispatch, and fleet staff; conducted performance reviews and corrective actions
• Actively administered the company’s customer focus by reinforcing customer values and polices with drivers and customer service staff in innovative new ways and followed up with customer feedback
• Applied tactical time management and prioritizing strategies in a fast-paced environment
• Managed multiple vendors that provided uniforms, janitorial services, vehicle maintenance, office supplies, external courier companies, and building management
• Engaged in effective communication with all levels of employees, including drivers, colleagues, managers, vendors, and customers