Josh Bouvier Email & Phone Number

Victoria, Bc, Ca

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

• Achieved organization leading close rate of 35%.• Maintained customer experience scores of 100%.• Implemented customer retention strategies, improving repeat business by 20%.

Victoria, British Columbia, Canada

• Developed and led social media sales and support campaigns, receiving recognition and awards from executive leadership.• Implemented an SMS platform on Reddit to enhance customer experience, prevent escalations, and generate monthly closed solutions.• Established an official social media sales channel based on successful marketing campaigns.

Victoria, British Columbia, Canada

• Passionately facilitated technician new hire training on delivering a best-in-class customer experience at TELUS.• Drove value generation and refined the solutions advisor role to enhance customer satisfaction.• Achieved a significant increase in customer retention and loyalty through effective training programs.

Victoria, British Columbia, Canada

• Provided coaching and support to Vancouver Island technicians.• Created programs to improve region's close rate from 2.5% to over 15%.• Worked one-on-one with technicians to enhance customer service and sales skills.

Victoria, British Columbia, Canada

• Installed FTTH, DSL, IPTV, SmartHome Security, and IoT devices with exceptional customer service, earning Customer's First Champion award.• Managed partnerships with MxU builds and local businesses, expanding customer base and enhancing TELUS brand.• Cultivated meaningful relationships in the community to facilitate access to cutting-edge technology.