Josh Bouvier Email & Phone Number

Victoria, BC, CA

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

• Achieved organization leading close rate of 35%.
• Maintained customer experience scores of 100%.
• Implemented customer retention strategies, improving repeat business by 20%.

Victoria, British Columbia, Canada

• Developed and led social media sales and support campaigns, receiving recognition and awards from executive leadership.
• Implemented an SMS platform on Reddit to enhance customer experience, prevent escalations, and generate monthly closed solutions.
• Established an official social media sales channel based on successful marketing campaigns.

Victoria, British Columbia, Canada

• Passionately facilitated technician new hire training on delivering a best-in-class customer experience at TELUS.
• Drove value generation and refined the solutions advisor role to enhance customer satisfaction.
• Achieved a significant increase in customer retention and loyalty through effective training programs.

Victoria, British Columbia, Canada

• Provided coaching and support to Vancouver Island technicians.
• Created programs to improve region's close rate from 2.5% to over 15%.
• Worked one-on-one with technicians to enhance customer service and sales skills.

Victoria, British Columbia, Canada

• Installed FTTH, DSL, IPTV, SmartHome Security, and IoT devices with exceptional customer service, earning Customer's First Champion award.
• Managed partnerships with MxU builds and local businesses, expanding customer base and enhancing TELUS brand.
• Cultivated meaningful relationships in the community to facilitate access to cutting-edge technology.