Josh Broomhead Email & Phone Number

Leading the Prepayment product workstream from definition to delivery, scoping the overall programme of the project, mapping out customer journeys and operational processes, delivery of design and technical requirements, articulating these requirements into EPIC, functional and non-functional user stories based on the customer and business needs, designing business implementation strategies and managing delivery expectations with key stakeholders around the business, re-engineering key… Show more Leading the Prepayment product workstream from definition to delivery, scoping the overall programme of the project, mapping out customer journeys and operational processes, delivery of design and technical requirements, articulating these requirements into EPIC, functional and non-functional user stories based on the customer and business needs, designing business implementation strategies and managing delivery expectations with key stakeholders around the business, re-engineering key operational processes to improve efficiency and reduce financial impact around the business. Show less

Stroud, Gloucestershire, United Kingdom

I was the Smart Capability Manger within the Smart Capability team managing a team of 3.My responsibilities included - DCC lead contact, lead SMETS2 tester, lead defect manager, lead firmware manager, creating test schedules for SMETS2 success criteria, attending DCC workshops, managing the service request forecasting and anomaly detection thresholds, managing certificate signing requests for SMETS2 meters, keeping up to date with SMICOP, OFGEM and SEC obligations, being a stakeholder… Show more I was the Smart Capability Manger within the Smart Capability team managing a team of 3.My responsibilities included - DCC lead contact, lead SMETS2 tester, lead defect manager, lead firmware manager, creating test schedules for SMETS2 success criteria, attending DCC workshops, managing the service request forecasting and anomaly detection thresholds, managing certificate signing requests for SMETS2 meters, keeping up to date with SMICOP, OFGEM and SEC obligations, being a stakeholder on the Ecotricity security board as well as the smart metering steering group along with directors across the business. Show less

Stroud

•Supporting project delivery through user testing of ASe-i smart adapters systems, including development of and progress reporting on test plans•3rd party onboarding and procurement •Management of ADT and SR forecasting •Inform & support departmental & wider company training on new meter systems, including Smets 2 meters.•Provide support to team members as an escalation point for Smets 1 & 2 meter customer queries.•Provide an escalation point for metering issues within… Show more •Supporting project delivery through user testing of ASe-i smart adapters systems, including development of and progress reporting on test plans•3rd party onboarding and procurement •Management of ADT and SR forecasting •Inform & support departmental & wider company training on new meter systems, including Smets 2 meters.•Provide support to team members as an escalation point for Smets 1 & 2 meter customer queries.•Provide an escalation point for metering issues within teams, including triaging these queries and escalating further if necessary (to meter manufacturers, DCC or elsewhere), and clearly documenting resolutions & recommendations for change.•Manage root-cause analysis for issues arising from smart metering processes and work with Domestic/Commercial metering management teams to support implementation of process improvements in line with findings.•Conduct regular review & reporting on Smart meter issues, diagnosing through data analysis; support resolution through provision of targeted management information. •Support the Domestic/Commercial Metering Managers with reporting and analysis as required on Smart metering issues.•Assist with planning for backlog reduction, with specific focus on Smart metering issues.•Delivering ‘difficult’ updates to large teams (30+).•3rd party management and escalation contact.•Define the technical configuration of SMETS2 meters for Ecotricity.•Ensuring I am up to date with current SMICoP compliance and OFGEM regulations.•SMICoP compliance audit.•Assisted in the creation of SMICoP compliant processes within Domestic Metering and Smart Operations•Various reporting and analysing through Microsoft Excel and Access.•SMETS2 DCC test participant in the Arqiva and Telephonica DCC test labs.•Extensive knowledge with SMETS1 head end systems and SMETS2 DCC adapters. Show less

Stroud, Gloucestershire, United Kingdom

A position within the Smart Operations department responsible for managing the team and ensuring a smooth Smart meter roll out.Duties including:Ensuring we are SMICOP & ISO compliant Project ManagementCoaching & MentoringEnsuring workload and work volume targets were metDeveloping procedures company wideRecruiting staff to fill vacanciesManaging and planning to clear backlogsLeading team meetingsReporting to upper managementDealing with… Show more A position within the Smart Operations department responsible for managing the team and ensuring a smooth Smart meter roll out.Duties including:Ensuring we are SMICOP & ISO compliant Project ManagementCoaching & MentoringEnsuring workload and work volume targets were metDeveloping procedures company wideRecruiting staff to fill vacanciesManaging and planning to clear backlogsLeading team meetingsReporting to upper managementDealing with complaintsHigh level 3rd party management meetingsTraining new startersDatabase developmentSFE management Staff briefings Quality checkingQuality control Show less

Stroud