Rhys Climpson Email & Phone Number

Nottingham, England, United Kingdom

- liaising with both internal and external users to diagnose bespoke application issues, and again attempting to resolve them myself or communicating with resolver teams in the process- working with internal Operations staff to ensure accuracy of customer data

Nottingham, England, United Kingdom

- liaising with both internal and external users to diagnose software issues across a number of bespoke applications, and again attempting to resolve them myself or communicating with resolver teams in the process- working closely with CRM and Operations staff to ensure that both client issues and internal issues are resolved, ensuring tickets are dealt.

Bexhill, England, United Kingdom

Initially joined as a Customer Service Representative, discussing car insurance renewal quotes with customers whilst helping them with any queries they may have whilst maintaining a high level of customer satisfaction, consistently achieving the high retention targets required. Later transitioned into an IT Support 1st line role, diagnosing.

Aberystwyth

Designed a mobile application for a future conference for use by delegates and implementing it using a custom software package. Also carried out other general administrative duties such as data entry and checking records of academic studies, as well as manning the library helpdesk and helping with queries.

Uckfield

Technical support for events around the country, supporting the maintenance and use of PA systems at conferences. Recorded seminars and manufactured remastered discs for sale. Led and helped lead teams since 2014.