I’m an IT Business Analyst with 2+ years of experience driving business improvements through effective project management, system analysis, and data-driven insights. Skilled in Agile methodologies, SQL, and data analysis, I excel at turning complex data into actionable strategies that optimize operational efficiency. I’ve worked with cross-functional teams to develop scalable solutions, including Business Requirement Documents (BRDs) and Functional Specifications, ensuring alignment with corporate goals.Currently pursuing an Associate of Arts in Sociology at Borough of Manhattan Community College, I combine technical expertise with a deeper understanding of human behavior. I also completed a Business Analytics Nanodegree from Udacity, sharpening my skills in data visualization, forecasting, and business intelligence. Additionally, I hold certifications in Scrum Master Methodologies, Project Management, and Data Analysis from Google, Coursera, and Korn Ferry.Committed to continuous growth, I participate in leadership development programs like Korn Ferry's Leadership U for Humanity and Year Up, where I focus on building strong networks and leadership skills. I thrive in dynamic environments and am always looking for opportunities to leverage my expertise, contribute to team success, and grow professionally.
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Information Technology Business Analyst IiiBnp Paribas Aug 2022 - Feb 2023United States• Developed Business Requirement Documents (BRDs), Functional Specifications, and System Requirements, aligning project goals and reducing rework by 50%• Created a tactical solution for Treasury Operations to resolve data accuracy issues, reducing time spent on data validation by 75%• Collaborated with stakeholders to design and implement scalable communication and repository storage solutions, ensuring 100% compliance with corporate IT strategies• Designed a resource directory for apprentices, improving team integration and streamlining the onboarding process• Managed project timelines using Gantt charts, ensuring on-time delivery and preventing scope creep, 100% project completion -
Customer Service RepresentativeSalvation Army Jan 2018 - Mar 2020Greater New York City Area• Managed store presentation by ensuring a clean, organized, and visually appealing environment to enhance the customer shopping experience• Assisted customers with purchases and donations, providing excellent customer service and ensuring smooth transactions• Organized merchandise and optimized product placement to create an exceptional shopping experience and improve store efficiency -
Customer Service RepresentativeFamily Dollar Mar 2016 - Jul 2017Brooklyn, Ny• Engaged with customers in a positive and approachable manner, fostering a welcoming environment and enhancing the overall shopping experience• Maintained store presentation by ensuring shelves were fully stocked, organized, and visually appealing, contributing to a seamless customer experience• Assisted with inventory management by unloading merchandise from delivery trucks, organizing stock, and efficiently transporting products to the sales floor• Independently stocked shelves and recovered merchandise, ensuring the sales floor was always well-stocked and ready for customers• Handled financial transactions accurately, processing customer payments and providing change, while maintaining a high level of accuracy in cash handling.• Monitored customer activity to ensure a safe, secure, and pleasant shopping environment, contributing to store security and customer satisfaction• Performed additional store duties as needed to support day-to-day operations and drive store profitability -
College AssistantYork College Of The City University Of New York Mar 2015 - Dec 2015Jamaica, New York, United States• Streamlined document management for faculty by reorganizing digital and physical resources, improving workflow efficiency• Optimized file storage systems, enhancing team productivity by reducing bottlenecks in document retrieval• Coordinated large-scale student events for over 6,000 students, ensuring timely distribution of promotional materials for grants, scholarships, and emergency assistance programs• Implemented a new digital filing system for department events, improving data organization and reducing time spent on record-keeping -
Client Support SpecialistUncommongoods Oct 2013 - Jan 2014Greater New York City Area• Processed orders and maintained records, identifying process improvements to enhance client satisfaction and retention• Resolved customer inquiries across phone, email, and chat channels, improving customer service interactions and contributing to a 97% performance quality score -
Business StudentYear Up United Mar 2012 - Feb 2013New York City Metropolitan AreaIntensive technical training focused on developing career readiness skills, equipping participants to communicate effectively and thrive in today’s dynamic workplace. -
Sharepoint Admin (Project Management Support Team) InternJ.P. Morgan Chase & Co. Jul 2012 - Jan 2013New York City Metropolitan Area• Facilitated weekly project status meetings, improving communication flow and ensuring timely delivery of project milestones• Adapted quickly to a fast-paced environment, acquiring technical and soft skills that enabled influential contributions to the team
Joshua Campbell Education Details
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Sociology -
Opportunities For A Better TomorrowOffice Management
Frequently Asked Questions about Joshua Campbell
What is Joshua Campbell's role at the current company?
Joshua Campbell's current role is Business Analyst | Data Analytics Expert | Skilled in SQL, Tableau, Process Optimization, Agile & Scrum | Driving Strategic Insights & Process Improvements.
What schools did Joshua Campbell attend?
Joshua Campbell attended Borough Of Manhattan Community College, Udacity, State University Of New York College Of Agriculture And Technology At Cobleskill, Year Up, Opportunities For A Better Tomorrow.
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