• Quickly adapted to customer service protocols and systems, becoming proficient within the first few weeks.• Actively participated in team training sessions to enhance communication skills and service techniques.• Assist customers in understanding annuities, providing clear explanations of benefits, risks, and contract terms.

• Retail Management Expertise: Spearhead operations for two high-performing shops, on track to surpass a revenue target of $3 million in 2024.• Vendor Relations: Cultivate and maintain robust relationships with vendors and their sales representatives, ensuring a competitive edge in product offerings.• Training & Development: Lead the training initiatives for new associates across both shops, enhancing team competence and service quality.• Strategic Communication: Serve as a key communicator between store leadership, Line Leaders, ASL’s and staff, adept at interpreting and implementing strategic visions.• Operational Oversight: Direct comprehensive store operations, including merchandising, restocking, and maintenance, to ensure optimal shop presentation and functionality.• Customer Service Excellence: Deliver expert product recommendations and personalized service, fostering customer loyalty and supporting a collaborative store environment.• Sales Leadership: Distinguished as a top sales performer, winning company-wide sales contests and driving revenue growth.• Standards Recognition: Recognized by the company president for initiating and implementing enhanced straightening standards, resulting in improved store organization and customer experience

• Achieved top sales performance by consistently exceeding monthly targets through exceptional customer service and product knowledge.• Achieved top sales performance by consistently exceeding monthly targets through exceptional customer service and product knowledge.• Achieved top sales performance by consistently exceeding monthly targets through exceptional customer service and product knowledge.

• Represented the company at sales shows, providing exceptional customer support and driving sales at various venues across Iowa.• Adapted to diverse customer needs, delivering personalized solutions and ensuring high levels of satisfaction.• Collaborated with team members to optimize booth setups and enhance customer interactions, contributing to successful sales events.• Collaborated with customers to understand their specific needs and preferences, ensuring each custom leather product meets their expectations.• Designed custom leatherworking patterns tailored to individual customer specifications.• Crafted custom leather products by cutting, stitching, molding, dyeing, and finishing to fulfill customer orders and maintain inventory.

• Designed and developed a custom website for Sleepy Cowboy, enhancing their online presence and user experience.• Maintain, modify, and improve the website for Black Hills Shindig, ensuring optimal performance and up-to-date content.• Self-taught and continuously learning, applying practical skills to stay current with web design trends and technologies.

• Operated various farm equipment efficiently and safely to support daily farm operations.• Performed tasks such as baling hay, working with animals, constructing and repairing farm buildings, supporting controlled burns, and harvesting crops for direct sale to grocery chains.• Followed oral directions accurately in moderately stressful and dangerous situations, ensuring safety and productivity.• Assisted in the purchasing and selling of livestock, contributing to the farm’s financial success.

• Conducted extensive research and gained practical experience in lure design and technology, ensuring high-quality and effective products.• Developed foundational business skills, including market analysis and profitability assessment, to successfully navigate market conditions.• Built strong customer relationships by providing personalized service and addressing individual needs and preferences.