- Monitor and advise centralized service desk operations, maintaining high standards of technical support and customer service across multiple operating companies.- Lead on-site support and infrastructure management for assigned companies, ensuring service continuity and effectively resolving technical issues.- Supervise and mentor field and service desk technicians, providing guidance and development to maintain high-quality end-user support.- Manage vendor relationships and oversee IT contracts, aligning terms with organizational objectives and budget requirements.- Collaborate with network and security teams to strengthen infrastructure resilience, maintaining security compliance and supporting disaster recovery protocols.- Identify inefficiencies in field operations, implementing streamlined solutions to reduce downtime and improve service delivery.- Act as a technical liaison for cross-departmental IT rollouts, coordinating with teams to minimize disruptions and enhance project outcomes.

- Directly oversee 200 employees, 11,000 monthly hours, and staff 21 healthcare facilities in 6 states ranging from Internal/Family Medicine, Emergency Room Departments (ED), and Specialty Clinics.- Provide immediate problem-solving initiatives to healthcare providers and administrators with the ED and clinic environment.- Providing day-to-day management oversight for scribes in Emergency Room Departments (ED), outpatient clinics, specialty clinics.- Ongoing management of scribe services at multi-site healthcare facilities by collaborating with hospital/clinic administrators, medical directors, and physicians. Sites include: SCL Health, Ascension, Bryan Health Network, Banner Health, and Schumacher Group EDs.- Provide feedback to all staff regarding performance and achievement of goals on an ongoing basis.- Analyzing systems and processes; developing and implementing best practices and appropriate changes to improve existing operational processes and workflow.- Standardized quality assurance and clinical training evaluation forms and protocols for staff company wide. - Implement and strategically grow scribe services in combination with maintaining current facilities. - Enforce HIPAA, Joint Commission, and other healthcare facility compliance regulations among scribe staff.- EMR Systems: EPIC, Allscripts, Cerner, IKnowMed, and OncoMed. Operational Systems: iCIMS, ShiftAdmin, LITMOS, Paylocity, and Google Workspace

- Medical advisor to a chemical support cell that responds to domestic chemical, nuclear, biological, radiological attacks and natural disasters.- Utilized Google Earth/SAGE to create HTML overlays mapping radiological fallout and troop movements as a part of the training exercise Vibrant Response- Maintained computer hardware and acted as internal IT support for unit- Maintained EMT and BLS certifications

- Provided primary medical care to a company of 120 soldiers.- Provided first line trauma care to wounded soldiers and partnered forces in Afghanistan.- Taught the Combat LifeSaver course to non medical personnel and partnered forces.- Responsible for disease and illness mitigation among troops in austere environments.- Assisted in running day to day operations at our clinic.- Managed a pharmacy.- Supported combat operations of the company and battalion.- Maintained EMT and BLS certifications.- Awards/Decorations: Afghanistan Campaign Medal with Campaign Star, Army Commendation Medal, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon, NATO Medal.