Responsible for all cloud and SaaS cost reporting, optimization, and management.Designs, builds, and presents executive-level quarterly FinOps reports.Responsible for the GenAI capacity management and vendor strategy.Develops and executes contract negotiation strategy alongside engineering and procurement leaders.Created and presented AWS cost training for finance organization and multiple engineering teams.Collaborates with AWS to acquire GPU capacity while minimizing waste.

Improved global cost optimization processes by identifying ambiguous problems and related stakeholders.Influenced and collaborated with related teams to define approaches and KPIs and drove changes to completion.Managed and led multiple long-term projects while achieving short-term priorities.Developed and delivered a global team training program to support sales with forecasting spend and strategic customer discussions.

Delivered executive content such as financial business cases, ROI and TCO Analysis, and an overall cost optimization strategyManaged numerous requests concurrently & strategicallySubject matter expert in cost related aspects of the customer life-cycleEducated and enabled customers with tools such as AWS Cost Explorer to successfully manage cloud and IT spend.Assessed reporting and analytic needs of customers and identifying solution and approach to meet those needs.Communicated, established, and measured key performance indicators for customers to track progress and success of transformation.Provided billing, forecasting, and budgeting best practices.

Consulted customers on cost optimization strategy through usage analysis and recommendation tools.Advocated for customer needs through interfacing with multiple teams and leaders.Provided cost projections and other data points for contract process.Subject matter expert in billing and reserved instances.Educated sales team on new features and tools.

Onboarded clients onto the Portfolio Center and Advisor View platforms.Partnered with download and project management teams to ensure successful completion of projects.Used and developed SQL scripts to audit, fix, and maintain data.Proactively managed project scope by identifying potential challenges and devise solutions to keep projects on task and within scope.Effectively communicated expectations to internal and external stakeholders in a timely and clear fashion.Created standard operating procedures for clients and support teams. Acted as a resource for support team for escalations and general questions.

Managed larger clients with more complex requests and needs.Used SQL to solve and audit data issues.Worked with management to develop processes for support team.Trained team members and helped with their professional development.

Worked with clients to generate and analyze performance audits and Reporting in Advisor View. Verified data across multiple platforms that ensured accuracy of prices, cost basis, performance spikes, and fixed income analysis.Identified and understood business needs of clients and provided best practices. Developed strategies for accounts through analysis of market and service data with the use of Portfolio Center and Advisor View.Worked with management to develop processes for support team.Trained team members and helped with their professional development.Managed and prioritized technical service requests and ensured timely resolution of customer issues. Collaborated cross-departmentally with product management and development team to provide and document customer feedback and requests.

Managed and supervised the southeast account managers team to ensure they delivered sales revenue from the portfolio of offerings to clients and prospects in the southeast region. Successfully won new contracts and orders through prospecting and developing new customer relationships. Identified and qualified key sales opportunities, providing a consultative and value-added approach to develop relationships. Created and maintained partnerships with businesses that aligned with growth strategy and business objectives. Teamed with the CRM Specialist to clean data, developed client activity reports and customized customer fields. Utilized CRM software to develop strategies for growing southeast accounts. Collaborated with Operations Manager to develop and streamline the workflow within Dynamics CRM from which all account managers could access essential information at all levels of the process. Created Excel and Dynamics CRM reports that became the company standard for weekly presentations and meetings to C-level management.

Directly managed, mentored and coached 4+ full-time employees, created weekly schedule and conducted performance reviews, providing selection and performance counseling and appointing disciplinary actions. Developed and executed operational and revenue growth plans, driving branch performance results through direction, leadership, and execution of superior service and sales behaviors and strong individual sales performance. Performed daily audits of vault, employee cash boxes, and transaction accuracy; successfully created and improved processes to maintain efficiency and regulatory compliance. Supervised staff and conducted coaching activities.Monitored and analyzed accuracy of loan origination, documentation, and closings. Resolved operational errors in a logical, timely manner.

Ranked highest in Mid-Atlantic for production and operational accuracy through 2012. Assumed residential and other loan applications. Cultivated strong relationships with back office service partners to ensure delivery of high quality customer service, on-going communication needs and operational consistency.

Supervised up to six employees at a time.Maintained customer service within store by assisting in sales processes and training new employees in customer service and product knowledge. Ensured efficient day-to-day operation of the store by upholding company standards for merchandise presentation.

Performed routine maintenance on vehicles.Repaired tires.Assisted technician in evaluation and repair of more complex vehicle issues.Provided recommendations to customers.Cleaned and maintained shop and store front.