- Supervise the Customer Contact Center Service Department, Assisting the partner entrepreneurs and customers with their concerns. Phone and email both inbound and outbound- Manage staffing and work force scheduling,- Monitor call center KPIs- Create reports

- Assistant Manager/Deputy Manager for Operations supporting the Social Media Support of the World’s largest software manufacturer.- Ensures employee adherence to company policies on ethics and integrity.- Meet or exceed team’s contract production and performance metrics.- Work with the team to Meet or exceed company's quality standards.- Build and maintain a skilled, successful, motivated, team of support representatives.- Drive account financials through team utilization, optimal staffing levels, schedule adherence, and expense control.- Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans.- Client communications, including telephone, e-mail, letter, fax, personal, group meetings, presentations, and site visits.- Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes.- Plays a pivotal role in employee/Team Lead development through coaching, counseling, mentoring, training, and in helping to create a work environment conducive to personal growth and employee satisfaction.- Directly responsible for scheduling and coordinating the training needs of the direct reports.- Frequently communicate quality expectations to the team and be able to motivate people to want to exceed those expectations.- Routinely performs call monitors and assures that all team monitors are completed in accordance with account standards.- Conducts Voice of the Customer and Customer Satisfaction Survey Data analysis and recommends and implements action plans for better and improved customer satisfaction and experience

- Team Leader for a Canadian Credit Card- Team Leader duties and responsibilities (please see above description of duties and role), for a financial / banking, particularly credit card account.

- Team Manager duties and responsibilities (please see above description of duties and role), for a financial / banking, particularly credit card account.

- Team Manager - Assistant Manager duties and responsibilities (please see above description of duties and role), for a financial / banking, particularly credit card account.