Josh Curry Email & Phone Number

United States

Partner with Account Managers to assess and mitigate risk exposure for religious organizations, schools, and nonprofits. Lead customer portal implementation and IoT sensor deployment initiatives to enhance risk prevention strategies.- Streamlined endorsement processing and documentation workflows, improving response time for policy modifications- Developed comprehensive knowledge management system, including searchable OneNote database and video tutorials- Established standardized processes for risk assessment documentation and policy updates- Collaborate cross-functionally to optimize insurance operations and enhance customer risk management solutions

Remote

Analyze login attempts on Azure Active Directory and applications using algorithms to identify potential malicious or compromised log-in attempts.Detect patterns and anomalies within data sets.Exercise sound judgment in situations where data is inadequate to draw definitive conclusions.Develop and maintain documentation on processes and procedures to support training and tool updates.

Redmond, Washington, United States

Topics Covered: Emergency Response Planning and Crisis ManagementRisk Assessment and Hazard IdentificationDisaster Preparedness and Response CoordinationIncident Command System (ICS) and Emergency Operations Center (EOC) ProceduresCommunity Outreach and Public Safety CoordinationData Analysis for Emergency Situations and Geographic Information Systems (GIS)Training and Exercise Development for Emergency ScenariosInteragency Collaboration and Policy AnalysisEffective Communication in Crisis SituationsContinuity of Operations (COOP) Planning and Situational Awareness

Mountlake Terrace, Washington, United States

Led a CRM migration project, managing a team of four vendors to meet SLAs and client-set deadlines.Oversaw the migration of over 5,000 knowledge base articles from Adobe RoboHelp to ServiceNow.Utilized Microsoft Project and Visio for effective time tracking and client expectation management.Implemented Agile processes, including daily stand-ups and weekly meetings to track milestone progress.Applied ITIL knowledge to ensure SLAs, smooth platform transition, service improvement, and incident documentation.Developed and delivered content for the CRM, ensuring a successful transition from the previous database (RoboHelp).

Kirkland, Washington

Provided technical support to a diverse user base of over 300, including doctors, nurses, LPNs, medical staff, and administrative staff at Fairfax Hospital sites and Northwest School of Innovative Learning (NWSOIL). Managed knowledge base (KB), installed servers, and oversaw in-house medical software such as HCS, Midas, and IBM iSeries Terminal Network for Medical Records. Maintained File & Print Servers, including MS Server 2008 & 2012, managed Active Directory users, and created and modified OUs, members, and rights. Supported additional remote sites in Redmond, Tacoma, Olympia, Spokane & Monroe, and facilitated maintenance of HVAC software on servers. Provided support for Visual Board/Virtual Wallboard (NEC), Pyxis machines, Cisco VTC for King County, and NEC PBX systems with Black Box. Administered and oversaw the Fairfax Corporate SharePoint 2013 Server. Developed and maintained emergency management protocols for the Healthcare industry, comprising EOPs, SOPs, COOP, IT/DR, and HIPAA e-PHI compliance. Conducted risk assessments and audits to ensure adherence to the established procedures.

Seattle, Washington, United States

Responsible for installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations for an average of 300 users at the EPA Region 10 location in Seattle.Worked collaboratively with local network administrators and network administrators to enhance the productivity efficiency of the desktop environment.Configured and resolved issues with client company computers on the Wireless Infrastructure requiring wireless access.Proficiently utilized Citrix Desktop Director to manage Virtual Desktop Interface connections.Implemented Microsoft EndPoint Configuration Manager to image Windows end-user systems.Created detailed technical procedures through knowledge-based articles and presentations.Skilled in the use of Maas360 for managing client iPhones and resolving technical issues.

Various Locations - Us

Provided comprehensive technical support to FEMA and DHS partners, ensuring efficient network operations. Responsibilities included installing and configuring Cisco hardware for network infrastructure, offering first and second-level server and network administration, and supporting service activities at incident sites. Recommended enhancements to network and logistical operations in collaboration with Command Staff to improve overall efficiency.Played key roles in Joint Field Office (JFO) operations, including opening and closing facilities based on disaster requirements and staffing availability. Assumed leadership roles such as Communications Unit Lead and Logistics Chief when necessary. Coordinated with Planning Unit Leads and Command Staff to establish staffing, logistics, and Continuity of Operations (COOP) plans. Supervised the Communications Unit, ensuring all communication needs were met for deployed staff, and participated in the setup and close-out of response facilities.Managed close-out operations, overseeing the retrieval, staging, and transportation of FEMA furniture, fixtures, and equipment. Supported logistics operations for IT assets and other supplies deployed by the Disaster Information Systems Clearinghouse (DISC) or regional offices. Maintained an active security clearance throughout tenure.This role exemplified the ability to manage complex technical environments, lead multi-functional teams, and deliver seamless network operations under demanding and dynamic conditions.

Bachelor Of Applied Science - Bas, Crisis/Emergency/Disaster Management

Activities and Societies: 2024 WSEMA Scholarship Award Winner

Associate Of Arts And Sciences (A.A.S.), Emergency Management & Business Continuity, 3.8

AAS-T Degree in Emergency Management and Business Continuity

Certificate, Emergency Management, 3.8

Activities and Societies: Phi Theta Kappa, Alpha Alpha Lambda Chapter