Josh Dicker Email & Phone Number

Atlanta, Ga, Us

Us

• Only level 3 tech on staff servicing 12 clients with a variety of network architectures. • Manage a ticketing system and respond to tickets within 15 minutes of entry. • Upgraded the network of eight clients with a 0% fail rate. • Single handedly manage one client with over 75 retail stores across three different states, with little issues. • Coordinate with ISP’s and other vendors per client needs.

Reston, Virginia, Us

• Worked on a team of 3 engineers to upgrade the network of various US Army installations. • Configure and troubleshoot Cisco switches, routers, and firewalls in both edge and data center capacities. • Ensure network device configurations adhere to US Government Security Technical Implementation Guidelines (STIG) compliance regulations. • As a member of a team, I oversaw the successful installation and upgrade of 15 US Army installation networks. • During rigorous government testing of my network upgrades, I saw a 0% fail rate.

Zurich, Zurich, Ch

• Operate on a team of network engineers under two CCIE senior engineers.• Working on a project to make network changes for a major bank with over 530 locations across the US. • Moves IP phones, workstations, printers and more to a new subnet.• Monitor Solarwinds, ISE, and Cisco Call manager to ensure proper network authentication and availability.

• Served as the only network professional for a massive auto manufacturing plant.• Maintained communications with contractors for various projects including running new ethernet and fiber connections, installation of a cellular signal booster within the buildings, and more. • Worked with sales experts from various companies that provide services similar to SolarWinds.• Configured switches and routers throughout the network that covered four buildings.

Colorado Springs, Colorado, Us

Manage, monitor and troubleshoot government network devices such as switches, routers, and firewalls appliances. Monitor network using devices such as ISE and Cisco Prime.

Reston, Virginia, Us

Contractor at the Anniston Army Depot. Manage, troubleshoot, and maintain the network infrastructure on the installation. Coordinate with contractors on Ethernet and Fiber installs, communications cabinet installs, and wireless AP installs. Coordinate with the US Army to make changes to the network configurations. Manage and operate a ticket system, and resolve or elevate tickets as quickly as possible.

Atlanta, Georgia, Us

Contractor for Spire Inc. Installs, configures, and maintains networking devices such as switches and routers. Works directly from both command-line-interface's and GUI's when configuring and/or troubleshooting equipment. Monitors the network using a monitoring system, and also maintains other devices through that system such as power conversion, and security devices.

Hanover, Md, Us

Working as a contractor at St. Vincent's Hospital, I assisted in the migration of networking technologies and architectures. I configured over 150 Avaya switches, and set a new standard in organization of their IDF networking closets.

Hanover, Md, Us

Working as a contractor for St. Vincent's Hospital I assisted with the migration of their medical filing system. I also assisted with troubleshooting PC systems during the "Go Live" of their new system and maintained a ticket system.

Arlington, Virginia, Us

-Maintained radio and data distribution systems-Performed signal support functions and technical assistance for computer systems-Provided technical assistance and training for local area networks-Maintenance for equipment, terminal devices, assigned vehicles and power generators-Installed, repair and upgraded all components of the blue force tracker systems. -Worked in a unit communications office-Specialized in the following communications systems: Blue Force Tracker (BFT), Force XXI Battle Command Brigade and Below (FBCB2), SINCGARS, MBITRS, Harris 150, and TACSAT 117

Master'S Degree, Information Technology

Bachelor Of Science - Bs, Computer Networks And Cybersecurity