Marco Gonzalez Email & Phone Number

Fort Myers, Fl, Us

Naples, Florida, United States

Administered Office 365 and performed Active Directory management.Supported desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.Responded to support requests and prioritized incidents to meet SLAs.Utilized remote tools and diagnostic utilities for issue resolution.Performed hardware and software installations, configurations, and repairs.Managed server administration via Active Directory, File & Print… Show more Administered Office 365 and performed Active Directory management.Supported desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.Responded to support requests and prioritized incidents to meet SLAs.Utilized remote tools and diagnostic utilities for issue resolution.Performed hardware and software installations, configurations, and repairs.Managed server administration via Active Directory, File & Print services, DNS, and DHCP on Windows Server platforms including 2008 R2 to 2022 Datacenter.Proficient in a variety of IT management tools and applications:o Autotask for ticketing and service managemento NinjaOne for remote monitoring and managemento ITGlue for documentation and IT asset managemento Datto for backup and disaster recovery solutionso Sophos Central for endpoint security managemento Acronis Cyber Protect Cloud for comprehensive cyber protectiono Addigy for macOS and iOS managemento AutoElevate for privileged access managemento AppRiver for email security and encryptiono Pax8 for cloud solutions provisioningo Proofpoint for advanced threat protectiono Nerdio for Azure deployment and managemento PII Protect for data protection complianceo Cisco Umbrella for cloud-delivered securityo Huntress for advanced endpoint detection and responseEstablished good relationships with colleagues and departments. Show less

Florida, United States

• Administered:o G Suite/Google Workspaceo Microsoft Active Directoryo Salesforceo Azureo Sophos Endpoint Management• Supported operating systems:o Windows: 7 Pro, 10 Pro, 11 Proo Server 2012 R2, Server 2016, Server 2022• Managed multi-function Canon devices for scanning, copying, and emailing.• Provided hardware/software support for:o Windows 7, 10o Server 2012 R2, Server 2016, Server 2022o Google Meet PCs• Supported:o Chromebook… Show more • Administered:o G Suite/Google Workspaceo Microsoft Active Directoryo Salesforceo Azureo Sophos Endpoint Management• Supported operating systems:o Windows: 7 Pro, 10 Pro, 11 Proo Server 2012 R2, Server 2016, Server 2022• Managed multi-function Canon devices for scanning, copying, and emailing.• Provided hardware/software support for:o Windows 7, 10o Server 2012 R2, Server 2016, Server 2022o Google Meet PCs• Supported:o Chromebook environmentso Chromebook for meetings• Supported Google Meet hardware and maintained applications including:o RingCentralo Office 365o Foxito ezeepo Microsoft Teamso DataLoadero Sophos Show less

Tampa/St. Petersburg, Florida Area

• Supported Microsoft software and managed SLAs for multiple customers.• Monitored infrastructure alerts using PRTG Console and McAfee ePO.• Managed extensive workstation and server environments using Kaseya.• Configured and executed remote Active Directory migrations.

Tampa, Florida

Function well within a dynamic and collaborative team environmenteffective at both giving and receiving trainingAbility to multitask and possess time management/prioritization skillsAbility to work independently, a self-starter, with little supervisionAbility to adapt to fluid client infrastructures and scopes and to learn and support new technologiesSupport information security projectsAssist in coordinating compliance efforts, processing… Show more Function well within a dynamic and collaborative team environmenteffective at both giving and receiving trainingAbility to multitask and possess time management/prioritization skillsAbility to work independently, a self-starter, with little supervisionAbility to adapt to fluid client infrastructures and scopes and to learn and support new technologiesSupport information security projectsAssist in coordinating compliance efforts, processing security-related services, change control, security research Show less

Tampa/St. Petersburg, Florida Area

Enterprise IT, Security & Risk DepartmentSupporting users in active directory, software and hardware. PC hardware and software refresh cycle implementation.• Provided day-to-day IT support using Remedy Ticketing System.• Managed Active Directory and Exchange environments.• Built and maintained user PCs and printers across multiple remote sites.• Implemented network solutions including switching and firewall configurations.

Tampa, Florida

• Recognized, Researched, isolated and resolved customer inquiries. Maintained customer service and call volumes according to company standards.• Typed and entered information into a database while customer was speaking• Provided clear, concise ticket documentation. Reviewed and updated information in an internal data system.• Maintained up to date knowledge of products and customer entitlement options to provide proper information to customers• Set proper expectations when call… Show more • Recognized, Researched, isolated and resolved customer inquiries. Maintained customer service and call volumes according to company standards.• Typed and entered information into a database while customer was speaking• Provided clear, concise ticket documentation. Reviewed and updated information in an internal data system.• Maintained up to date knowledge of products and customer entitlement options to provide proper information to customers• Set proper expectations when call could not be handled immediately and followed through to its completion. Show less

Riverview, Florida

Mentor to other studentsPerfect attendanceCompTIA A+