Marco Gonzalez Email & Phone Number

Fort Myers, FL, US

Naples, Florida, United States

Administered Office 365 and performed Active Directory management.Supported desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.Responded to support requests and prioritized incidents to meet SLAs.Utilized remote tools and diagnostic utilities for issue resolution.Performed hardware and.

Florida, United States

• Administered:o G Suite/Google Workspaceo Microsoft Active Directoryo Salesforceo Azureo Sophos Endpoint Management
• Supported operating systems:o Windows: 7 Pro, 10 Pro, 11 Proo Server 2012 R2, Server 2016, Server 2022
• Managed multi-function Canon devices for scanning, copying, and emailing.
• Provided hardware/software support for:o Windows 7, 10o Server 2012 R2, Server 2016, Server 2022o Google Meet PCs
• Supported:o Chromebook… Show more
• Supported:o Chromebook environmentso Chromebook for meetings

Tampa/St. Petersburg, Florida Area

• Supported Microsoft software and managed SLAs for multiple customers.
• Monitored infrastructure alerts using PRTG Console and McAfee ePO.
• Managed extensive workstation and server environments using Kaseya.
• Configured and executed remote Active Directory migrations.

Tampa, Florida

Function well within a dynamic and collaborative team environmenteffective at both giving and receiving trainingAbility to multitask and possess time management/prioritization skillsAbility to work independently, a self-starter, with little supervisionAbility to adapt to fluid client infrastructures and scopes and to learn and support new.

Tampa/St. Petersburg, Florida Area

• Enterprise IT, Security & Risk DepartmentSupporting users in active directory, software and hardware. PC hardware and software refresh cycle implementation.
• Provided day-to-day IT support using Remedy Ticketing System.
• Managed Active Directory and Exchange environments.
• Built and maintained user PCs and printers across multiple remote sites.
• Implemented network solutions including switching and firewall configurations.

Tampa, Florida

• Recognized, Researched, isolated and resolved customer inquiries. Maintained customer service and call volumes according to company standards.
• Typed and entered information into a database while customer was speaking
• Provided clear, concise ticket documentation. Reviewed and updated information in an internal data system.
• Maintained up to date knowledge of products and customer entitlement options to provide proper information to customers
• Set proper expectations when call… Show more
• Set proper expectations when call could not be handled immediately and followed through to its completion. Show less

Riverview, Florida

Mentor to other studentsPerfect attendanceCompTIA A+