PIB Group is a relatively new but already large insurance intermediary group with a leading position in the provision of specialist insurance solutions across the UK market. Founded in 2014, PIB Group is backed by investment from The Carlyle Group. PIB Group is growing rapidly, both organically and through acquisitions. The group currently has the following primary advisory businesses: PIB Insurance Brokers PIB Risk ManagementCooke & MasonFish InsuranceChannel Insurance BrokersQPI LegalTFP SchemesThistle Insurance ServicesDE FordFranklands InsuranceMorton MichelaQmen UnderwritingCitynet Insurance BrokersLorica Insurance BrokersWilbyThe businesses operate from a growing network of offices currently in London, the Midlands, Scotland, East Anglia and the South West, as well as Guernsey.

Delivering excellent customer service Responsible for core areas of the business - steering these areas to deliver maximum profitabilityAccount management - in charge of current accounts and business development Staff management and training

General Duties - Customer management, working within a team of marshals and time keepingPresentations to customers on health and safety procedures Handling customer complaints and solving customer problems.

Recruitment & Selection - Shortlisting applicants, Conducting telephone interviews, arranging employment open days with local schools and CollegesTraining and development - Putting together induction packs for successful candidates Health & Safety - Assisting with the factory health and safety audit ensuring all paperwork and signage was up to date Aiding the disciplinary process - Taking minutes at disciplinary meetings and acting as a company witnesscompany analysis - Conducting staff surveys, the collection and analysis of dataMarketing - Organizing promotional events producing posters and banners to promote the services as well as charity eventsAssisting in the financial department - purchase and sales ledger during a business takeoverUsing various IT technology to assist in conducting various business tasks Assisted in the customer service department dealing with customers on a daily basis.