Customer Service Assistant
CurrentMy duties include managing Government Filings ensuring that official documents are accurately filed and maintained in accordance with city and legal guidelines. As well as Call Handling, answering and transferring incoming calls to the appropriate departments or personnel in a professional and efficient manner while assisting visitors and callers with inquiries, directing them to the right departments, and providing information on city services and procedures. An addition to my role is sorting and routing incoming and outgoing mail, ensuring it reaches the correct departments or individuals on time. Lastly I provide General Administrative Support Assisting with basic administrative tasks such as data entry, record-keeping, and other clerical duties.