Managed the chemical processes of all facility’s electroplating lines, in addition to the analytical laboratory, and waste treatment. Lead projects to improve process performance and to reduce scrap rates. Changed maintenance process on nickel plating tanks to reduce scrap by controlling TOC concentration. This change also reduced chemical usage for the plating line. Reduced plating scrap by implementing SOPs for surface preparation before parts enter the plating line. Implemented… Show more Managed the chemical processes of all facility’s electroplating lines, in addition to the analytical laboratory, and waste treatment. Lead projects to improve process performance and to reduce scrap rates. Changed maintenance process on nickel plating tanks to reduce scrap by controlling TOC concentration. This change also reduced chemical usage for the plating line. Reduced plating scrap by implementing SOPs for surface preparation before parts enter the plating line. Implemented numerous process controls to ensure a more steady operating state. Worked on DOE’s to increase production and profitability. Reduced chemical usage on plating line by installing automatic feeder pumps, resulting in a 10% usage reduction. Changed concentrations and disposal schedules of the pretreatment line to further reduce chemical consumption and waste. Increased profitability of certain parts by increased the amount of parts that are processed at a time by 18%. Ordered chemicals for the plating lines and for the analytical lab while negotiating pricing with chemical suppliers to reduce chemical costs. Show less

Visited customers within territory to ensure that company’s products and plating processes were being used correctly. Assisted customer with troubleshooting and improving product performance through instillation of process controls. Performed line audits to ensure proper usage of equipment and products. Set up POR’s and DOE’s to help customers identify variations in the process and to quickly identify problems. Worked closely with both customers and intercompany personnel to install new… Show more Visited customers within territory to ensure that company’s products and plating processes were being used correctly. Assisted customer with troubleshooting and improving product performance through instillation of process controls. Performed line audits to ensure proper usage of equipment and products. Set up POR’s and DOE’s to help customers identify variations in the process and to quickly identify problems. Worked closely with both customers and intercompany personnel to install new technologies to replace outdated ones. Assisted in starting up new accounts, updating existing accounts, and converting new accounts from competitor chemistries. Responsible for territory sales growth through matching new and existing technologies with customer needs. Show less

Performed analysis on finished products and raw materials for a global company with branches in over 30 countries worldwide. Participated in calibration, validation, and maintenance of systems and equipment. Worked closely with manufacturing to meet strict deadlines. Reduced QC turn-around time from 24 hours to approximately 10 hours. Performed analysis on customer samples to assist in troubleshooting and improving product performance while maintaining an open line of communication through… Show more Performed analysis on finished products and raw materials for a global company with branches in over 30 countries worldwide. Participated in calibration, validation, and maintenance of systems and equipment. Worked closely with manufacturing to meet strict deadlines. Reduced QC turn-around time from 24 hours to approximately 10 hours. Performed analysis on customer samples to assist in troubleshooting and improving product performance while maintaining an open line of communication through technical service representatives. Reduced TS turn-around time (KPI) from 75% two-day to 98% one-day while doing so with reduced staff. This aided in allowing sales/service personnel to have more real-time data to troubleshoot customer issues. Participated in the training of new hires Show less