• Resolved product design, acquisition and onboarding concerns to achieve customer's targeted business goals.• Partnered with development team on product development, application support plans and prototype programs.• Participated in design and planning exercises for future software rollouts.• Resolved system test and validation problems to provide normal program functioning.• Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.• Traveled to key account locations to train and provide technical direction for successful completion of product onboarding.• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.

• Negotiated transaction between customers and agency, resulting in goal realization and cultivated relationships.• Built and strengthened relationships with new and existing accounts to drive revenue growth.• Identified customer needs and achieved service levels that met and exceeded expectations.• Managed sales cycle from first contact to established customer sale and maintained solid customer base.

• Introduced higher standards for customer service and increased efficiency by streamlining operations.• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Resolved customer complaints while prioritizing customer satisfaction and loyalty.• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Directed customer leads to connections department for further assistance.• Built and managed accurate sales pipeline to maintain high volume of activity.• Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.• Won new business by articulating full value of company's capabilities to prospects.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

• Secured competitor business via strategic marketing, service programs and promotions.• Coordinated full sales lifecycle from proposal development to closings and follow-up.• Increased corporate revenue from 25% to 54% of total revenue.

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Completed store opening and closing procedures by counting drawers and managing security.• Demonstrated exemplary customer service by engaging clients on sales floor.• Impacted churn rate from 20.4% to 2.2%

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.• Developed and delivered engaging sales presentations to convey product benefits.• Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.