Josh Gentry Email & Phone Number

San Francisco, California, United States

• Oversee daily shipping operations for the San Francisco service center• Achieved a 50% reduction in shipping fees and materials• Created automated macro tools to reduce processing time of order fulfillment by 65%• Developed reports and analysis spreadsheets to evaluate shipping and inventory sale performance• Maintained Small Parts inventory for at-home customer repair program• Collaborated with various team members to implement processes to achieve a 90% on-time inventory accuracy• Created process documents to ensure standardized processes between Shipping, Service, Warehouse and Customer Service

Brisbane, California, United States

• Inventory Control• Accurately select merchandise and package outgoing orders• Organize warehouse stock; process stock counts and checks• Correlation and Support logistics for daily delivery routing

Travelling

Took the opportunity to take a career break to travel internationally, further developing skills with cross-cultural communication and understanding and to refocus my life and career goals for the future.

San Francisco, California

• Developed student and instructor resource websites and e-learning courses incorporating interactive tutorials, assessments, and eBooks• SDLC management over 9–12-month periods, averaging 20 projects per year• Support and troubleshoot coding and secure password-protection access for all assets on the company CMS• Provided technical assistance to support course instructors and editorial teams• Implemented Google Analytics, including site monitoring and report generation• Reviewed code to validate structures, assess security and verify browser, device responsive and operating system compatibility• Completed periodical renovations of existing websites to implement developing technologies and error corrections• Coordinated projects between in-house and contracted third-party app developers• Full-service QA testing, regressive maintenance, and optimization of all content from editorial and app developers

San Francisco, California

• Responsible for inventory management• Intake of supplies and organization of product in warehouse• Received wholesale and retail orders, processed, packaged and shipped• Managed warehouse/shipping team

San Francisco, California

Website Manager• Developed and maintained company websites• Oversaw new site launches. Redesigns and authoring of online retail store, wholesale information catalog and online art gallery• Operated day-to-day site updates• Compiled sales analysis and customer trends in Microsoft Excel• Collaborated with President on crafting strategies to improve search rankings via natural HTML optimization and SEO keywords• Maintained online marketing, including email subscription list for outreach campaign, sales copy and rotating special sales• Spearheaded production of page content• Led front-end development and assisted with back-end programming for frequent website updates and improvements• Maintained small office Mac network• Photographs, graphics and logos for company websites and physical product packaging• Customer service• Invoicing and A/R for wholesale and e-commerce retail customers-Warehouse and Shipping Manager• Managed shipping department and oversaw daily outbound shipments• Trained new hires

Phoenix, Arizona

Family-owned wholesale/retail business