· Developed and currently track business input metrics on field quality program indicators, analyzing data and trends to optimize opportunities and growth· Act as strategic business partner to field quality and delivery station leaders, collaborating with cross-functional teams to drive customer focus, strategic alignment and improve end user customer experience.· Lead communications and engagement for field quality team and facility leaders, including development and management of a recognition system, monthly newsletter, and engagement event logistics.· Managed financial accounts for every fleet fuel card in the NA Field Execution Network, including paying monthly balances and auditing fuel transactions. · Conducted comprehensive risk assessments and developed audit plans to identify potential fraud vulnerabilities.· Implemented data analytics tools and techniques to identify irregular patterns and anomalies in financial transactions.· Collaborated with cross-functional teams, including Human Resources, IT/Tech, and Loss Prevention, to investigate and resolve suspected fraud cases with over $250,000 in potential fraud identified and resolved in the form of misappropriation of funds associated with fleet fuel cards and package theft.· Prepared detailed audit reports, highlighting findings, recommendations, and suggested preventive measures for senior management and stakeholders.· Trained staff on fraud detection techniques, internal controls, and the importance of reporting suspicious activities.

· Supervisor to all DAT1 (Atlanta, GA Delivery Station) Address Validation Associates in accordance with Amazon policies and procedures through training, planning and assigning work, reviewing performance and conflict resolution· Supported station launches in Atlanta, GA and Charlotte, NC for operational and logistical success through alignment of goals, cross-functional coordination and coordination of launch activities· Managed delivery performance and delivery quality for all Amazon deliveries in the Atlanta area· Collaborated with Loss Prevention, Station Ops, Technology, and Program Managers Safety and Learning to identify, eliminate and prevent barriers to accuracy, productivity and quality

· Handled and delivered hundreds of packages of various sizes to business and residential accounts as a professional UPS driver, providing real-time customer service· Exceled in the extensive safety training of UPS as a warehouse worker as well as a delivery driver. DOT certified. Drove over 10,000 miles in a company vehicle without accident or incident· Worked as a representative on the UPS Safety Committee ensuring that my site was up to date on all safety trainings and policies required to maintain safety compliance. · Scheduled and led training for warehouse associates and drivers and ensured knowledge comprehension of all safety regulations and processes that our site implemented to prevent

· Managed time-critical evening sort procedures, including return of necessary items and organization of outgoing packages within all logistical Standard Operating Procedures· Supported operational success through collaboration with union and management roundtables.