Josh Hale Email & Phone Number

Bristol, England, United Kingdom

Bristol, England, United Kingdom

• Developed strong organisational and administrative skills through experience in handling large volumes of calls and emails through CRM systems.• Routinely apply excellent customer service and resilience to diffuse negative customer experience into a positive outcome; Improving customer loyalty and experience.• Supported my peers in their development as a mentor to ensure they are prepared for their roles; adapting my approach to differing abilities.• Combined active problem solving and persuasive communication to overcome supply chain obstacles to resolve customer complaints, turning a negative experience into a positive one.

Tamworth, Staffordshire, United Kingdom

Tamworth, Staffordshire, United Kingdom

• Communicating effectively within a small team to deliver a new in-house Technical Support department; liaising with the Corporate Leadership Team to ensure successful implementation.• Supporting both new partners and work experience students in their development, sharing knowledge and enthusiasm of audio technology to ensure they are prepared for their roles, and adapting my approach to different levels of ability.• Working closely with stakeholders to analyse collected performance data to improve customer experience, improving both sales and cooperation across departments.

Hitchin

I undertook an industrial placement in an Acoustic Consultancy, this position provided me with the vital skills and understanding in pursuing a career in the acoustics industry. Outlined below are some of the key attributes I gained.• Developed an understanding of the practical applications of British Standards to successfully conduct survey’s and subsequent reports in accordance with BS8233:2014 and BS4142:2014.• Experience utilizing CadnaA to model environmental noise and applying the predictions to noise impact assessments on proposed residential developments.• Undertook mechanical plant noise predictions to advise on necessary noise mitigation measures for proposed equipment for a variety of residential and commercial needs.• Liaised with clients and stakeholders to ensure a successful outcome for a variety of projects.• Undertook Sound Insulation assessments in both residential and for privacy in professional environments.• Produced job quotations for potential clients, ensuring that the fee was competitive and representative of the work required.