• Hosted quarterly business review sessions with clients to present key insights fromtheir data and recommend strategies based on their industry and individual goals• Uncovered insights from our customer usage data using SQL and the datavisualisation tool, Mode• Managed customer relationships, from the coordination of company-wide trainingsessions to contract renewal• Oversaw the education program for new and existing customers and manage ourlead trainer

• Provided support to multiple development teams with the implementation of a new, organization-wide Adobe Analytics tracking solution• Met with stakeholders to evaluate their data requirements to assist them with accurate reporting and creation of new tracking variables and events when necessary• QA'ed legacy Adobe Analytics implementation to ensure a successful transition to the new solution for the brand stakeholders

• Developed tracking requirements, assisted with the implementation of tracking code, and ensured accuracy of the data collected by our analytics tools• Performed deep-dive analyses into our data to uncover insights for various departments, including editorial, product, marketing, and sales• Created presentations that delivered a focused message and actionable takeaways, maintained automated reports and fulfilled ad hoc requests• Executed A/B tests and conducted user-testing sessions to help the product team optimize user experience• Lead the data integration for organization-wide projects by obtaining requirements from all stakeholders, ensuring the relevant data is being collected, and determining the most effective reporting methods• Promoted the use of data to make informed decisions in all areas of the organization by running analytics training sessions tailored to the needs of each department

• Liaised between clients and the creative team, while also providing input and guidance through roadblocks• Developed and maintained status reports for active and upcoming projects• Managed projects including magazine ads, in-store materials, web banners, and email blasts• Created estimates, tracked budgets, and invoiced jobs upon completion

• Created production schedules and maintained status updates with clients• Addressed customer concerns relating to file issues, technical considerations, and deadlines• Coordinated with vendors to outsource jobs that could not be completed in-house due to time constraints or specialty finishing• Monitored job expenditures and billed customers upon job completion

• Communicated with clients to ensure all needs were being met• Monitored production of jobs from file-in date to shipment• Organized production schedules for clients using company-specific MIS

• Composed and ripped variable data print files for output. • Operated two Xerox Docuprint 180s. • Ensured the quality of the prints over the duration of runs.

• Created and monitored data sheets using Microsoft Excel.• Processed transfers of RSP funds between clients’ accounts.• Patiently resolved conflicts between clients and financial institutions.• Trained new staff in updating account information.