Josh Hanson Email & Phone Number

London And South East

Premier golf club cleaning service located in the Southeast. Providing a personalised touch to ensure your clubs shine like new. Available for corporate, society and all different types of golf days.

Managing several hotels in south London during in COVID 19 and in between management change overs.

Completed the Travelodge Internal Management training programme-Aspire.Managing a 94 bedroom Travelodge hotel with a bar cafe.Processing payroll and banking.Processing the daily financial and conducting self audits.Team Member ObservationsKey-holder.Over seeing Health and Safety.Placing orders.Recruitment.Conducting Team Training.Managing the Reception, Bar and Housekeeping team.Communicating with head office to ensure all new procedures were put in place.

I began working at the Caterham Travelodge in 2017My day to day duties at this time included• Assisting management to ensure that the hotel is running to a high standard• Checking in guests• Dealing with bookings and enquiries• Cash handling and banking• Customer complaint resolution• General admin and weekly health and safety checks• Bar work• Cash reconciliation• Communicating with guests to make sure they have the perfect stay.

Caterham

• Designed advertising covers and event flyers• Supervised radio shows and community managed social media channels• Helped organise community fundraisers• Developed and executed marketing programmes and general business solutions which resulted in increased company exposure, customer traffic and sales• Made sure health and safety checks were completed.• Had the relevant paper work for events ready and completed

Caterham

• Communicated with customers to handle enquiries and resolve complaints• Cash handling and stock taking•Health and safety checks• Scheduled dining reservations• Table service• Managed the restaurant when the owner was on leave

Education record

Customer Service Management

Communication And Media Studies