Josh Hurt Email & Phone Number

Mascoutah, Il

My core day-to-day tasks in this role included• Collaborating with cross-functional teams for wireless equipment deployment.• Establishing and enforcing the Field Safety Program.• Managing inventory and logistics.• Developing metrics and reporting systems.• Implementing onboarding plans and overseeing expenses.• Supervising Field Services and Tower Maintenance crews.• Fostering strong relationships with stakeholders.• Locating contractors and negotiating compensation.• Requesting insights on project management within Salesforce.• Overseeing all field services and managing a team of managers.A section of my key accomplishments in this capacity entails:• Developed a growth strategy for the Mascoutah office, optimizing budgets and financial performance.• Ensured adherence to field safety regulations during tower and customer premises work.• Inspired and motivated employees for professional growth.• Optimized performance by analyzing field service metrics and making data-driven decisions.• Rolled out cost-cutting measures by implementing phones and job-specific applications.• Generated regular leadership reports, demonstrating confident decision-making.• Elevated efficiency by coaching and mentoring personnel.• Created a Damage claim process, saving $80K in justified denied claims.• Implemented strategies to enhance field service operations, increasing production by 50%.Skills• Cross-functional collaboration• Field Safety Program enforcement• Inventory management• Metrics and reporting• Onboarding plan implementation• Expense management• Team supervision• Contractor negotiation• Project management• Data analysis• Cost-cutting measures• Leadership reporting• Personnel coaching and mentoring• Damage claim processing• Process optimization

Belleville, Illinois, United States

My core day-to-day tasks in this role included• Coaching and executing corrective measures for technicians.• Collaborating with various departments.• Supervising contractor teams efficiently.• Interviewing prospective Field Technicians.• Heading contractor groups for seamless coordination.A section of my key accomplishments in this capacity entails:• Consistently ranked among the top 5 supervisors out of a pool of 65.• Provided comprehensive training to technicians, covering safety protocols and efficiency strategies.• Established and managed schedules to fulfill customer service expectations.• Mentored and empowered Broadband technicians, enhancing service delivery and personal career development.Skills• Coaching and corrective action• Interdepartmental collaboration• Efficient team supervision• Candidate assessment• Group coordination• Training and development• Schedule management• Mentoring and empowerment

Belleville, Il

My core day-to-day tasks in this role included• Implementing corrective measures, including written warnings and terminations.• Developing and maintaining reports for upper management.• Providing coaching and guidance to tier 1 representatives.• Assisting customers over the phone with troubleshooting.• Supporting broadband technicians with provisioning and account setup.• Providing comprehensive customer training.A section of my key accomplishments in this capacity entails:• Designed troubleshooting call flow programs to enhance efficiency.• Resolved customer issues through diligent research and proactive follow-up.• Conducted training sessions for new employees, equipping them with necessary skills.• Mentored and guided tier 1 representatives and senior rep representatives.• Trained newly hired staff on company policies and procedures.Skills• Corrective measures implementation• Report development and maintenance• Coaching and guidance• Customer assistance and troubleshooting• Broadband technician support• Customer training• Troubleshooting program design• Issue resolution• New employee training• Mentorship and guidance• Policy and procedure training

Business Administration

Business Administration And Management, General