Hello, I'm an accomplished and results-driven professional with a proven track record of orchestrating dynamic field service operations. With unwavering dedication to safety, efficiency, and strategic growth, I'm passionate about driving success in the Telecommunications industry.Field Service Operations: I excel in optimizing field service teams through resourceful inventory and logistics management. My expertise lies in enhancing cost-effectiveness, ensuring that operations run smoothly and cost-efficiently.Safety Champion: I am adept at implementing and managing robust safety programs, ensuring strict regulatory adherence during field operations and tower maintenance. Safety is a top priority in my approach to field service management.Cross-Functional Collaboration: I'm well-versed in fostering cohesion among cross-functional departments, facilitating seamless workflow and communication across the organization. Teamwork is key to achieving outstanding results.Data-Driven Insights: I take pride in crafting comprehensive metrics and reporting systems that offer profound insights into operational achievements and areas for improvement. Data is the cornerstone of informed decision-making.Onboarding and Expense Management: With experience in developing and overseeing onboarding programs, I ensure workforce readiness and cost control. I'm skilled in managing expenses efficiently to maximize resources.Problem Solver: I thrive on resolving complex challenges, including budget constraints, personnel conflicts, and competitive pressures. My approach is rooted in innovation and delivering successful solutions.If you're looking for a leader who can drive efficiency, safety, and growth in your field service operations, let's connect and explore opportunities to collaborate. Together, we can take your organization to new heights.
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Director Of Field Services / General Manager Of Field ServicesWisperisp Feb 2022 - Jul 2023Mascoutah, IlMy core day-to-day tasks in this role included• Collaborating with cross-functional teams for wireless equipment deployment.• Establishing and enforcing the Field Safety Program.• Managing inventory and logistics.• Developing metrics and reporting systems.• Implementing onboarding plans and overseeing expenses.• Supervising Field Services and Tower Maintenance crews.• Fostering strong relationships with stakeholders.• Locating contractors and negotiating compensation.• Requesting insights on project management within Salesforce.• Overseeing all field services and managing a team of managers.A section of my key accomplishments in this capacity entails:• Developed a growth strategy for the Mascoutah office, optimizing budgets and financial performance.• Ensured adherence to field safety regulations during tower and customer premises work.• Inspired and motivated employees for professional growth.• Optimized performance by analyzing field service metrics and making data-driven decisions.• Rolled out cost-cutting measures by implementing phones and job-specific applications.• Generated regular leadership reports, demonstrating confident decision-making.• Elevated efficiency by coaching and mentoring personnel.• Created a Damage claim process, saving $80K in justified denied claims.• Implemented strategies to enhance field service operations, increasing production by 50%.Skills• Cross-functional collaboration• Field Safety Program enforcement• Inventory management• Metrics and reporting• Onboarding plan implementation• Expense management• Team supervision• Contractor negotiation• Project management• Data analysis• Cost-cutting measures• Leadership reporting• Personnel coaching and mentoring• Damage claim processing• Process optimization -
Field Operations SupervisorCharter Communications 2015 - 2022Belleville, Illinois, United StatesMy core day-to-day tasks in this role included• Coaching and executing corrective measures for technicians.• Collaborating with various departments.• Supervising contractor teams efficiently.• Interviewing prospective Field Technicians.• Heading contractor groups for seamless coordination.A section of my key accomplishments in this capacity entails:• Consistently ranked among the top 5 supervisors out of a pool of 65.• Provided comprehensive training to technicians, covering safety protocols and efficiency strategies.• Established and managed schedules to fulfill customer service expectations.• Mentored and empowered Broadband technicians, enhancing service delivery and personal career development.Skills• Coaching and corrective action• Interdepartmental collaboration• Efficient team supervision• Candidate assessment• Group coordination• Training and development• Schedule management• Mentoring and empowerment -
Supervisor Internet/Phone Repair / Sr. Rep Internet/Phone Repair / Broadband TechnicianCharter Communications 2011 - 2015Belleville, IlMy core day-to-day tasks in this role included• Implementing corrective measures, including written warnings and terminations.• Developing and maintaining reports for upper management.• Providing coaching and guidance to tier 1 representatives.• Assisting customers over the phone with troubleshooting.• Supporting broadband technicians with provisioning and account setup.• Providing comprehensive customer training.A section of my key accomplishments in this capacity entails:• Designed troubleshooting call flow programs to enhance efficiency.• Resolved customer issues through diligent research and proactive follow-up.• Conducted training sessions for new employees, equipping them with necessary skills.• Mentored and guided tier 1 representatives and senior rep representatives.• Trained newly hired staff on company policies and procedures.Skills• Corrective measures implementation• Report development and maintenance• Coaching and guidance• Customer assistance and troubleshooting• Broadband technician support• Customer training• Troubleshooting program design• Issue resolution• New employee training• Mentorship and guidance• Policy and procedure training
Josh Hurt Education Details
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Business Administration -
Southwestern Illinois CollegeBusiness Administration And Management, General
Frequently Asked Questions about Josh Hurt
What is Josh Hurt's role at the current company?
Josh Hurt's current role is Results-Driven Field Service Operations Leader | Safety Advocate | Logistics Strategist | Efficiency Expert.
What schools did Josh Hurt attend?
Josh Hurt attended Lindenwood University, Southwestern Illinois College.
Not the Josh Hurt you were looking for?
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1gatech.edu
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Josh Hurt
Logistics Operations And Planning Analyst At Toyota Motor Manufacturing MississippiTupelo, Ms1toyota.com -
3joshhurtmusic.com, tiaa-cref.org, northwesternmutual.com
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