Joshua Ingram Email & Phone Number

Phoenix, Az, Us

- Deploy best-in-class Robotic Process Automation (RPA) for dozens of the country’s top 3PLs to drive a 300% increase in revenue for said customers- Lead product demos for managing directors, senior vice presidents (SVPs), and division heads (1,500+ and counting)- Train and manage new team members. A key resource for the company as a subject matter expert- Provide cross-functional collaboration and education to internal teams to grow our customer base- Strategize… Show more - Deploy best-in-class Robotic Process Automation (RPA) for dozens of the country’s top 3PLs to drive a 300% increase in revenue for said customers- Lead product demos for managing directors, senior vice presidents (SVPs), and division heads (1,500+ and counting)- Train and manage new team members. A key resource for the company as a subject matter expert- Provide cross-functional collaboration and education to internal teams to grow our customer base- Strategize with our customers by analyzing their data to ensure cutting-edge performance Show less

Remote

- Evolved AVRL into a hyper-scalable B2B SaaS company by assisting in the architecture, road mapping, and deployment of AVRL’s automated TMS and API spot bidding use cases- Performed product demonstrations and deployed 1,000+ automations. I advised our clients on best practices and logic to consider- Managed a portfolio of 50 high-value clients, ensuring customer satisfaction and retention by providing tailored support and strategic guidance- Conducted regular check-ins,… Show more - Evolved AVRL into a hyper-scalable B2B SaaS company by assisting in the architecture, road mapping, and deployment of AVRL’s automated TMS and API spot bidding use cases- Performed product demonstrations and deployed 1,000+ automations. I advised our clients on best practices and logic to consider- Managed a portfolio of 50 high-value clients, ensuring customer satisfaction and retention by providing tailored support and strategic guidance- Conducted regular check-ins, resulting in a 100% increase in customer satisfaction scores- Collaborated with sales and engineering teams to address customer needs and streamline processes, improving overall service delivery Show less

Phoenix, Az

- Facilitated customer bids from start to finish which led to increased revenue- Directed the implementation of awarded business for our #1 customer and hundreds of other industry-leading shippers- Worked closely with our General Management, Sales, and Bid Coordinator teams to hit important bid deadlines- Trained new employees on our process- Managed large electronic files containing sensitive proprietary data- Fostered strategic partnerships with dozens… Show more - Facilitated customer bids from start to finish which led to increased revenue- Directed the implementation of awarded business for our #1 customer and hundreds of other industry-leading shippers- Worked closely with our General Management, Sales, and Bid Coordinator teams to hit important bid deadlines- Trained new employees on our process- Managed large electronic files containing sensitive proprietary data- Fostered strategic partnerships with dozens of the world’s largest shippers Show less

Phoenix, Az

- Analyzed raw data and developed reports for the Senior Vice President- Managed electronic files and performed various tasks simultaneously- Met the demands of the team as we expanded our tracking capabilities

Phoenix, Az

- Assisted in managing client accounts, contributing to a 25% increase in customer retention rates through proactive outreach and support- Coordinated with internal teams to resolve customer issues quickly, maintaining a high level of customer satisfaction- Monitored our current shipments to ensure a successful on-time delivery percentage of 98+%

Phoenix, Az

- Contacted shipping and receiving facilities to schedule freight pick-up and delivery appointments- Coordinated with our driver management team to help keep our driving associates productive- Collaborated with team members to improve scheduling processes, reducing scheduling conflicts by 99%