- Part of a small team that provides both remote and onsite support to 40+ clients and 900+ workstations. - As a member of the first line support I use my organizational customer service skills to provide both tier 1 and tier 2 support troubleshooting both PC and Mac systems- Displays attention to detail when documenting issues that arise and the best way to resolve them- Ensure that employees perform their daily tasks in a way that doesn't put their employers' network security at risk- Performs admin duties in Office 365 and Egnyte such as creating users, adjusting permissions and managing distribution list- Assists in implementing cloud-based solutions to move clients away from on-prem solutions- Implement permissions through Active Directory and Group Policy- Adjust the settings in SonicWall devices as needed- Performs troubleshooting on a variety of software such as Office, QuickBooks, Compulink, Contentverse and Medgen, among others- Experience with setting up scan to folder and scan to email with Ricoh, Canon, Xerox and Konica-Minolta printers- I have experience with Continuum, LogMeIn, AutoTask, ITGlue, Barracuda Email Security, and the Webroot admin center.

I assist the owner of the business with all of his IT needs which includes ensuring the computer has all of the latest security updates and patches, creating backups, and resolve any issues that may arise. I also answer any questions that he may have in regards to using the computer and provide training for how to properly use all of the tools available to him.

- Work independently and with a team on the weekends to perform grounds keeping duties throughout the entire 100+ acre farm that included mowing, weed whacking, chainsawing and general lawn care. - Looked after a variety of 50+ waterfowl- Took inventory and ensured that we had all supplies we need- Used problem solving skills to implement solutions to a variety of problems- Assisted the building engineer in the maintenance of the various office buildings owned by my employer as needed- Communicated any problems that arise that need to be addressed

- Took care of a herd 25+ horses, feeding medicating, contacting the vet and farrier as needed - Assisted with riding lessons and horse shows- Kept barn clean and performed general maintenance- Maintained the riding arena surfaces- Watched over for the safety of anyone on the farm, and looked out for potential hazards and fixed t them as best I could- Used my customer service skills to assist the horse owners and provide them with everything they needed

- Demonstrated organizational and problem solving skills to balance between all roles- Managed the upkeep of the facilities and equipment and made recommendations for improvement - Cared for a herd of 10+ horses, often staying late to ensure the well being of an ill horse- Helped train new volunteers and directed those who helped during my shift- Used my time management skills to ensure the horses and volunteers were ready for the riders- Assisted in planning and running fund raising events- Helped train new hires