Josh Powers Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

Providence, Rhode Island, United States

https://nosweattechs.com/Full Service Technology Solutions Company proudly serving Rhode Island & Massachusetts. Specializing in Smart Home Automation, Home Security Systems, Small Business Technology Solutions and more

Watertown, Massachusetts, United States

Actively managing the Customer Service and Manufacturing departments at startup company Respiratory Motion Inc. Oversee daily activities of service team to ensure efficient and compliant product flow through the department. First point of contact for all customers experiencing issues with the instrument. Responsible for hands-on management of technicians.

Billerica, MA

Working within the Field Service Department to maintain internal and external instruments, including the Simoa HD-X and the SR-X. Responsibilities include: diagnosing failures, developing workarounds, replacing hardware, upgrading software and firmware, independently organizing and prioritizing down instruments, creating troubleshooting documentation and.

North Providence, Rhode Island

Involved in all facets of the sales process, including prospecting, relationship development, value determination through problem/need identification, quoting and account management.Interacted with all levels of customer staff, from Design, Engineering and Purchasing to Executive Management to solve problems with customers and suppliers, identify and.

Billerica, Massachusetts

Played an integral role in Insulet's Quality Department as an engineer conducting hands-on post market investigations of FDA approved medical devices. Responsibilities included: product testing and failure analysis, quality data collection and result trending, record generation and maintenance in support of the Quality System, e.g., training, internal.

Kingston, Rhode Island, United States

Managed and coordinated 30+ technical/mission-critical calls daily and consistently met high service standards. Exceeded issue-resolution targets and achieved excellent customer satisfaction scores.Developed and implemented team and inter-team workflow processes. Responsible for incident management, strategizing efficient workflow, and ensuring adequate.