• Orchestrated a committee of Account Managers to focus on peer coaching, product knowledge. Received 2017 Q4 Employee of the Quarter.• Facilitate department training workshops tailored to monthly department focus. • Support Sales Consultants, Regional Sales Managers, Strategic Sales Managers in the Denver market.• Analyze data, create strategic plans, and assist in growing and retaining revenue. • Research industry news to leverage in business meetings and tailor consultation.• Partner with Customer Care team to bridge the gap between departments and host events to build closer working relationships.• Proactively create and analyze custom reporting tailored to client needs to help overcome objections and illustrate Cars.com’s value for over 200 accounts.• Promote customer service excellence for our dealer and sales customers while resolving internal and external customer disputes and complaints.• Collaborate with other teams within the business to enhance processes and transparency.

Support Sales Consultants, Regional Sales Managers, Strategic Sales Managers in the Houston & St. Louis market.Provide new and existing Cars.com accounts with ongoing consultation and direction for success, monitor dealer customer activity, and track customer performance.Work closely with Sales to align with their goals and support specific needs in the field.Assist in product pilots. Create custom reports to show sales and dealer customers the value of Cars.com.Help monitor my team’s progress and send out Daily Performance Tracker.

Focus on market share, cold calls, and relationship development.Ensure current customer satisfaction by responding quickly and accurately.Complete 3 weeks of intensive sales training, along with on-going training sessions. Meet revenue and account retention goals. Enforced the Challenger Model in order to sell, retain, and handle objections.

Completed a comprehensive three week training period learning products, systems and consultation methodology.Work closely with Sales Representatives to align with their goals and support specific needs in the field.Develop and reinforce Cars.com services and products, informing the customer to other products by identifying needs, tools, resources, and processes.Troubleshoot and handle technical requests by working with the support team, third party companies, and external customers directly.

I have over seven years of experience in hospitality.Acquired an excellent ability to maintain an appropriate environment for guests & employees. Helped organize promotional and charity events within our restaurant.