Josh Roberts, Mba Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

• Leadership of cross-functional team.
• Manage working capital, Inventory floorplan and financing operations.
• Oversee banking and manufacturer reconciliations.
• Supervise accounting schedules, payroll and accruals.
• Manage balance sheet analysis.
• Ensure timely closing of monthly financial statements.

Frisco, Texas, United States

• Manage operations budgeting, accounts payable and accounts receivable, and payroll.
• Oversee home remodeling and repair projects, including kitchen and bathroom remodels, tile installation, cabinetry refinishing, molding installation, etc.
• Establish favorable relationships with clients, vendors, and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Confer with customers to understand their needs and ensure expectations are met.
• Resolve issues quickly through meticulous research and quick decision-making.

Dallas, Texas, United States

• Responsible for manufacturer-approved mechanical and structural repair methodologies, technical automotive repair procedures, disassembly processes, and technicians.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Created customer service metrics and liaised with automotive manufacturers and insurance representatives.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Adhered to customer service standards to foster satisfaction and retention.
• Motivated and supported employees to maintain low turnover.

Dallas-Fort Worth Metroplex

• Successfully led and coached a team of professionals.
• Responsible for quality assurance metrics, accounts receivable and payable, and fostering and maintaining relationships with insurance partners.
• Managed SOP compliance and marketing initiatives.
• Recruited, trained, and empowered employees to achieve key performance indicators.
• Tracked monthly sales to generate reports for business development planning.
• Served as an advisor regarding OE repair procedures and emerging vehicle safety technology.

Arlington, Texas, United States

• Coordinated production requirements with material handling and staffing functions.
• Planned production operations while establishing priorities and sequences for manufacturing processes.
• Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
• Installed and updated production schedules to meet changing demands.
• Manage insurance accounts and create quality control reports.
• Provide technical assistance and expertise through proficiency in CCC 1, Audatex, and Mitchell estimating systems.

Dallas-Fort Worth Metroplex

• Supported and led a large-scale automotive repair facility.
• Oversaw financial and process improvement initiatives such as parts usage, material waste, and equipment utilization.
• Provided resources for members of staff while ensuring a positive environment to exceed expectations
• Managed crucial areas, including quality control, marketing, human resources, production management, P&L management, process improvement, equipment, materials, and all related tasks.
• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Master Of Business Administration - Mba, Finance, 3.94

Bachelor Of Business, Business Administration And Management, General, Cumulative 3.46, College Of Business 3.63