Josh Roberts, Mba Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

• Leadership of cross-functional team. • Manage working capital, Inventory floorplan and financing operations.• Oversee banking and manufacturer reconciliations.• Supervise accounting schedules, payroll and accruals.• Manage balance sheet analysis.• Ensure timely closing of monthly financial statements.• Collaborates with management regarding financial strategies to support business decisions.

Frisco, Texas, United States

• Manage operations budgeting, accounts payable and accounts receivable, and payroll.• Oversee home remodeling and repair projects, including kitchen and bathroom remodels, tile installation, cabinetry refinishing, molding installation, etc.• Establish favorable relationships with clients, vendors, and contractors, facilitating contract negotiation and development of marketing and sales strategies.• Confer with customers to understand their needs and ensure expectations are met.• Resolve issues quickly through meticulous research and quick decision-making.

Dallas, Texas, United States

• Responsible for manufacturer-approved mechanical and structural repair methodologies, technical automotive repair procedures, disassembly processes, and technicians.• Prioritized and delegated daily work tasks to meet anticipated project goals.• Created customer service metrics and liaised with automotive manufacturers and insurance representatives.• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.• Adhered to customer service standards to foster satisfaction and retention.• Motivated and supported employees to maintain low turnover.

Dallas-Fort Worth Metroplex

• Successfully led and coached a team of professionals.• Responsible for quality assurance metrics, accounts receivable and payable, and fostering and maintaining relationships with insurance partners.• Managed SOP compliance and marketing initiatives.• Recruited, trained, and empowered employees to achieve key performance indicators.• Tracked monthly sales to generate reports for business development planning.• Served as an advisor regarding OE repair procedures and emerging vehicle safety technology.

Arlington, Texas, United States

• Coordinated production requirements with material handling and staffing functions.• Planned production operations while establishing priorities and sequences for manufacturing processes.• Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.• Installed and updated production schedules to meet changing demands.• Manage insurance accounts and create quality control reports.• Provide technical assistance and expertise through proficiency in CCC 1, Audatex, and Mitchell estimating systems.• Contributed to business growth by confirming customer satisfaction with service and quality.

Dallas-Fort Worth Metroplex

• Supported and led a large-scale automotive repair facility.• Oversaw financial and process improvement initiatives such as parts usage, material waste, and equipment utilization.• Provided resources for members of staff while ensuring a positive environment to exceed expectations• Managed crucial areas, including quality control, marketing, human resources, production management, P&L management, process improvement, equipment, materials, and all related tasks.• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.• Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Master Of Business Administration - Mba, Finance, 3.94

Bachelor Of Business, Business Administration And Management, General, Cumulative 3.46, College Of Business 3.63