Implemented a point of sale and inventory tracking system into a business that previously tracked very little. Integrated this system with the company website and eBay store and increased sales across each platform.Created training opportunities for employees to continually challenge and increase the skill set of each member of my staff.Directed a move into a larger retail space that increased the size of the showroom from 500 square feet to 2,500 square feet and negotiated a lease agreement with the landlord that was beneficial to both sides and allowed the company to only lose two days of retail business.Created and implemented a system to track quarterly profits and giving bonuses to employees based on their role in the success of the company.Grew quarterly gross sales from $3-5 million to $8-12 million during the 10-year span I managed the company.• Proficient in Microsoft Excel, Word, Outlook• Proficient in Microsoft Retail Management System (point of sale & inventory tracking software) • Experienced in e-commerce• Experienced in retail business management• GIA Diamonds & Diamond Grading graduate• Dynamic communicator • Expert rare coin grader, authenticator• Excellent problem solver• Working knowledge of Acumatica ERP (a competitor to NetSuite)