Josh Schechter Email & Phone Number

Evanston, Illinois, United States

I'm happy to share that I'm starting a new position as Decision Analytics Consultant at ZS

Evanston, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

· Led end-to-end implementation of new complaint handling software, including vendor onboarding, pricing negotiations, SE implementation with product managers, product configuration, call center training and implementation, post release checks and quality assurance, dramatically reducing average handle time· Piloted competitive bidding process across multiple bidders and executed first-time contingent debt sale of £4m loan book.· Developed corporate complaint-handling strategy with legal stakeholders for UK complaint identification and handling process, including adherence and direct communication with UK governmental bodies, including the Financial Conduct Authority· Reviewed corporate collections strategy including weekly engagement with call center management for 30-agent collections department, consisting of over £72m in collections annually· Managed relationships with multiple external vendors, including technology providers, claims management companies and solicitors, mailing houses and debt buyers, including a monthly debt placement of £4m· Developed new processes, strategies, scripting and led training initiatives for over 150 call center employees in order to streamline efficiency and further comply with internal and regulatory policies· Engaged in daily collaboration with product management and development team on new product releases, including website enhancements, customer engagement portals and internal operational efficiencies· Assisted with product development, resource allocation, new collection strategy and personnel training as part of year-long launch of new product offering set to launch October 2018

East Chicago, In

-Collected and analyzed data to streamline efficiency at the world’s largest steel producing company. Automated processes to improve departmental efficiency.-Managed order intake, order management, production, inspection and inter-company movement of product between ArcelorMittal Indiana Harbor and sister facility.-Developed and managed inventory stocking programs based on sales forecasts to optimize inventory levels and delivery to customer. This effort resulted in significantly reduced average delivery time.-Forecasted order shortages before they occurred through data analysis and cross-functional collaboration with other departments.-Developed and implemented shutdown projects, pipelines and reports based on operating plan and inventory levels to assist in the long-term idling of production units.

East Chicago, Indiana, United States

Cleveland/Akron, Ohio Area

30625 Solon Rd., Suite C Cleveland, Oh 44139

• Composed wellness reports which consisted of graphs, charts, tables, slideshows and other statistics to be presented to clients based on their company’s overall wellness statistics. Automated and altered this process to improve the efficiency of this report writing.• Created graphs, charts, tables and slideshows through use of pivot tables, filtering and formula writing while operating Excel, PowerPoint, and the company’s online database.